Rok Selects ClickSoftware for Optimized Mobile Workforce Management

UK's Leading Property Repair and Maintenance Specialist Looks to Challenge the Status Quo in the Building Industry With Superior Management of its Technicians and Exceptional Communications With its Customers

Jan 25, 2010, 08:00 ET from ClickSoftware Technologies Ltd

BURLINGTON, Massachusetts, January 25 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of workforce management and service optimization solutions, today announced that Rok, a leading provider of building, repairs and refurbishment, and maintenance services, has selected its ServiceOptimization Suite. Rok's business model and strategy will be supported by the software which it believes will create a leap forward in the building and maintenance services sector through improvements in customer service, cost reduction and enhanced workforce productivity.

ClickSoftware will address a number of the perceived failings of the building industry by making sure Rok's technicians can react faster to requested appointments, give more accurate arrival times and arrive when promised. Rok believes the software will assist 1,500 of its technicians and enhance relationships with the end customers by allowing it to deliver exemplary customer service. In addition, ClickSoftware will allow Rok to provide a better working environment for its employees, supporting health and safety procedures and real-time visibility of lone workers.

Rok will use ClickSoftware's workforce management suite initially to carry out repair and maintenance work for the insurance sector, the general public, commercial property owners and housing associations. It will ensure technicians arrive on time, with the right skills and materials to get the job done first time.

Across all sectors, Rok is keen to find ways of reducing operating costs while still improving the level of service to the customer. Housing Associations, for instance, require Rok to demonstrate where it is saving them money. Rok tackled this by looking at parallel industries (Utilities and Hi-tech) for solutions that it could use in its own business to help it adapt and thrive. After identifying workforce management and service optimization, Rok chose ClickSchedule, ClickMobile, ClickLocate, ClickAnalyze, ClickContact and Street Level Routing from ClickSoftware.

"With ClickSoftware we realized that we had identified a partner whose technology and expertise could support our business strategy," said Nigel Lemmon, Managing Director Maintenance & Build at Rok. "The company was also able to demonstrate that their clients had been using the software to achieve considerable competitive advantage."

Rok will manage a full range of jobs with the application, from tasks involving just one technician and lasting a couple of hours to more complex projects with multiple stages, involving a number of technicians and lasting a few days. ClickSchedule will automatically optimize the arrival of the right technician in the right sequence to get the job done in line with Rok's Service Level Agreement commitments. All the required project information will be available to the technicians via ClickMobile on their handheld devices. They also plan to use these to update progress, such as closing off a job which will then support Rok's billing system for fault free and faster invoicing. ClickLocate will provide a real-time, holistic view of the technicians' locations and Street Level Routing will show the fastest path for them to reach the customers. All this field information will then be passed to a business intelligence tool, ClickAnalyze, which will provide Rok's leaders with a valuable insight into the delivery of its services and where improvements could be made. Rok can readily demonstrate to its customers precisely where its services are driving efficiencies.

A significant leap forward for the industry will be ClickContact which will give Rok's customers' accurate arrival times for technicians via SMS or the internet. Customers will be able to track expected arrival times and change appointment times online.

"Through this investment in cutting-edge technology, we believe we have stolen a march on our competitors. ClickSoftware will enable us to provide better service to our customers 24/7, reduce our own costs, provide a better working environment for our employees and easy access to the key performance indicators that are the spine of our business," said Lemmon.

Hannan Carmeli, President and Chief Operations Officer of ClickSoftware said, "The business benefits to the building and maintenance services sector of ClickSoftware's technology are huge. Rok is well known for pursuing aggressive modernization strategies that give it competitive advantages. We, like them, think this deployment will be a cornerstone for their continued success."

About Rok

Rok aims to become the Nation's Local Builder(TM) by operating from a network of offices in major towns across the UK, using dedicated teams who live and work in their communities.

The Group specialises in low risk, relationship based service delivery, providing building, repairs and refurbishment, and maintenance services that are tailored to local needs and customers' wishes supported by the resources and expertise of one of the industry's leading players.

Rok has grown from a small regional company with half a dozen offices and an annual revenue of GBP92m to a nationwide business with more than 5,000 employees and sales in excess of GBP1bn.

About ClickSoftware

ClickSoftware is the leading provider of workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organisation. From proactive customer demand forecasting, capacity planning and shift scheduling to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organisations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organisation. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781)272-5903 or (888)438-3308, or visit

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding ClickSoftware's solutions and how they will help Rok. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. The forward-looking statements contained in this press release are subject to risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2008 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

    Joanna Larivee
    ClickSoftware, Inc.
    +1-781-272-5903 x2235

SOURCE ClickSoftware Technologies Ltd