MOUNTAIN VIEW, Calif., Nov. 17, 2015 /PRNewswire/ -- Frost & Sullivan acknowledged RtTech Software, Inc.'s (RtTech's) commitment to enhancing customer experience by honoring it with the Customer Value Leadership Award at the 2015 Excellence in Best Practices Awards Gala in Boston, Mass. RtTech helps optimize operations within small- and medium-sized enterprises in the manufacturing industry with an advanced asset utilization solution portfolio comprising RtDuet, RtEMIS and RtDuet Cloud. These solutions not only ensure efficient maintenance of manufacturing equipment, but also aid optimum performance, reduced downtime and, importantly, low energy consumption.
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While RtEMIS is designed to provide customers with a clear picture of the energy consumption rates for individual machines and systems, RtDuet is engineered for tracking the proper functioning of equipment in manufacturing plants. Its value proposition is ensuring optimum equipment availability and utilization within the manufacturing plant. It analyzes the health of assets by acquiring real-time information during a specific period, checking if the asset was inactive or operating below the benchmark capacity, and drilling down to the root cause of the problem.
RtDuet Cloud performs functionalities similar to that of RtDuet, with the additional flexibility of a cloud infrastructure. It measures, in real time, a number of key performance indicators (KPIs) such as availability, utilization, operating efficiency, overall equipment effectiveness (OEE), and mean time between failures (MTBF).
Meanwhile, in response to customers' concerns regarding price, RtTech Cloud has adopted a pricing model that does not require a huge initial investment. Its reasonable monthly subscription fees are attractive to a wide range of SMEs. Similarly, RtEMIS guarantees high return on investment (ROI) through a 5 percent to 50 percent reduction in energy usage, which increases production efficiency and simultaneously decreases operational expenditure.
"In addition to advanced capabilities, RtTech Software also focuses on presenting customers with a superior ownership experience," said Frost & Sullivan Senior Research Analyst Rahul Vijayaraghavan. "Its strong analysis and intuitive visualization of data through graph representations facilitate speedy decision making."
From a security standpoint, the software maintains the confidentiality and integrity of customer data at the highest levels by using Microsoft Azure. By virtue of its keen focus on catering to customer needs, RtTech has recorded strong growth since its inception. It grew by 40 percent in its first year and 15-20 percent in the second year. The company has completed more than 65 installations across 16 countries, with primary focus on North America and Australia.
In addition to exploring new markets to spearhead growth, RtTech maintains strong relationships with existing customers by assimilating customer feedback into its solution design. RtTech's emphasis on delivering superior customer satisfaction, backed by a strong partner network and active marketing processes, ensures higher operational efficiency and consistent performance.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on enhancing the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About RtTech Software, Inc.
RtTech Software develops and markets industrial apps that provide operational intelligence. RtTech offers two main solutions—RtDuet, a real-time software app designed to improve asset availability and utilization in industrial facilities like manufacturing and power generation; and RtEMIS, an energy management information system designed to help industrial facilities reduce energy consumption. For more information, please visit www.rttechsoftware.com or follow on twitter @RtTechSoft.
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SOURCE Frost & Sullivan