DALLAS, Feb. 20, 2012 /PRNewswire/ -- Ryan, a leading global tax services firm with the largest indirect tax practice in North America, today announced that the Firm received the prestigious 2011 International Service Excellence Award. Sponsored by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organizations (ICCSO), this exclusive award recognizes top organizations across the world that achieve world-class customer service excellence.
For the second consecutive year, Ryan ranked first in the Medium Business category of organizations with between 501 and 3,999 employees. This honor was based on the Firm's proven record of consistently exceeding the rigorous criteria of the International Customer Service Standard (ICSS), which was developed to provide a comprehensive and practical framework for assisting organizations in delivering consistently high levels of service. Ryan demonstrated the highest level of competence in key judging criteria that included the breadth, depth, and proven results of the Firm's customer service approach, client involvement in the Firm's strategic direction, and continuous measurement and improvement of client service delivery based on ICSS criteria.
This exclusive recognition follows Ryan's 2011 attainment of the CSIA's International Customer Service Standard certification, validating the Firm's superior client service and quality management processes for delivering client service excellence. Ryan achieved ICSS certification as a first-time applicant for the designation—an accomplishment achieved by only 40% of ICSS candidates—and also recorded the highest certification score ever produced in an initial application by a North American organization.
"Relentless dedication to achieving the highest quality results for our clients is woven into the fabric of our culture," said G. Brint Ryan, CEO and Managing Principal of Ryan. "We are proud to be honored with this prestigious recognition for the second consecutive year and remain committed to delivering the very best client service and value possible."
Ryan is an award-winning global tax services firm, with the largest indirect tax practice in North America and the seventh largest corporate tax practice in the United States. Headquartered in Dallas, Texas, the Firm provides a comprehensive range of state, local, federal, and international tax advisory and consulting services on a multi-jurisdictional basis, including audit defense, tax recovery, credits and incentives, tax process improvement and automation, tax appeals, tax compliance, and strategic planning. In 2010, Ryan received the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan's multi-disciplinary team of more than 925 professionals and associates serves over 6,500 clients in 40 countries, including many of the world's most prominent Global 5000 companies. More information about Ryan can be found at www.ryan.com.
About Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the United States. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the Standard. For more information, contact Christine Churchill, Executive Director Customer Service Institute of America at 312.268.5855 or visit www.serviceinstitute.com.