Safelite AutoGlass Wins 2012 Best in Biz Awards in HR & Customer Service

Nov 27, 2012, 12:40 ET from Safelite AutoGlass

COLUMBUS, Ohio, Nov. 27, 2012 /PRNewswire/ -- Safelite AutoGlass®, the nation's largest provider of vehicle glass repair and replacement services, has earned two 2012 Best in Biz Awards: Gold in the HR Department of the Year category and Silver in the Most Customer Friendly Company of the Year category. More than 400 entries were received.

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Safelite's HR team received Gold for its "People First" initiative – a strategy to drive business performance by having an obsessive focus on having great people. Safelite has won a number of awards for People First, including Workforce Management's 2012 Optimas Award. In addition, employee engagement has led to Safelite® being recognized among the 2012 "Top Places to Work in Iowa," Best Places to Work in Phoenix," and "Best Places to Work in South Carolina."

Safelite® also was recognized for the second year in a row with Silver for its customer service. The company has a current Net Promoter Score of 86.9 percent. Safelite® has implemented a number of strategies to enhance the customer experience from the first call to the repair or replacement of the customer's vehicle glass. Safelite® has also won a variety of customer service-related awards, including the International Service Excellence Award.

"We are honored to be recognized by the Best in Biz Awards for both People First and customer delight. This illustrates how closely the two are aligned," said Tom Feeney, president and CEO of Safelite AutoGlass®. "I thank our associates who have worked so tirelessly to make this a great place to work by caring for our people and our customers."

Winners of Best in Biz Awards 2012 were determined by an independent panel of 32 judges from top-tier news publications and analyst firms, such as ABC, Businessweek, Entrepreneur, Financial Times, Forbes, FOX News, and USA Today.

For a full list of winners in Best in Biz Awards 2012, visit

About Safelite AutoGlass®

Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served more than 4.4 million customers last year. For more information, visit

Media Contact: Melina Metzger, Safelite AutoGlass®, 614.210.9232,  

SOURCE Safelite AutoGlass