Service Launches for Hotels, Saving Travelers Money After Booking

LOS ANGELES, Feb. 1, 2018 /PRNewswire/ -- Service, a technology startup that automatically secures compensation for travelers, today announced the expansion of its products with the launch of a hotel offering. Service for hotels uses automated, proprietary technology to search travelers' inboxes for upcoming hotel reservations, then monitors the rate for price drops, automatically rebooking users in the exact same room at the lower rate.

The company handles all the heavy lifting, monitoring for the best rate for a room up until the moment of check-in, ensuring consumers reap the savings. Travelers using the app don't need to wait for a potential issue to arise – once they're signed up, Service's technology automatically monitors hotel rates based on their existing reservations to ensure consumers get the best deal possible, even after they've booked.

"We're thrilled to now be able to save our users money on their hotel bookings," said Michael Schneider, CEO, Service. "While there are many services that compare hotel rates before booking, we are proud to launch the first service that ensures consumers get the best rate after booking, while providing the same seamless experience our users expect."

Service for hotels builds on Service's history of using technology to address key travel issues post-booking. Its current flight offering automatically files claims with airlines for compensation if a consumer's flight is delayed or cancelled. The company charges users 30 percent of the value of the successful reimbursement for its 'pay as-you-go' option. Service also offers an annual subscription model allowing travelers to keep 100 percent of compensation secured throughout the year.

"Consumers expect prompt assistance and resolutions when dealing with travel issues – businesses who don't meet these expectations will likely lose a repeat customer," continued Schneider. "Service's mission from the beginning was to offer an automatic solution for travel customer service, and today, that not only includes reimbursements for delayed or cancelled flights, but automatic savings on hotel room rates, putting cash directly back into travelers' wallets. The future of customer service is not reactive, but immediate, proactive customer care."

Service saves the average consumer over $300 each year, while helping airlines and hotels retain their most valuable customers. It is the only company that secures flight compensation for travel disruptions on U.S. carriers, and automatically saves consumers money after hotel bookings.

About Service
Service is a Los Angeles-based technology startup that makes it easy for consumers to get compensation for travel hassles, including flight disruptions and hotel room price changes. Service's proprietary technology automatically scans and monitors your inbox for flight and hotel reservations, securing compensation for delayed or cancelled flights, as well as post-booking hotel rate drops.

Service was founded in 2015 and has raised $5.1M in funding led by Founders Fund with participation from Menlo Ventures, Maveron, 8VC, Arena Ventures and well-known entrepreneurs including Alex Bard, Tikhon Bernstam, Brenden Mulligan and Robin Chan.

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SOURCE Service