COLUMBIA, Md., Aug. 25, 2016 /PRNewswire/ -- ServiceBench is excited to announce the launch of its partnership with ClickSoftware introducing a first-to-market service which enables users of its service supply chain management software platforms, in numerous industries, to manage their field service workforces more productively.
The ClickSoftware product contains advanced decision-making algorithms that help service managers and dispatchers optimize their business practices, helping field technicians complete more jobs per day with "real-time" route optimization all at an affordable cost -- a cost that would normally be prohibitive to most service companies.
Louis Rose, vice president and general manager of ServiceBench stated, "Partnering with ClickSoftware is a natural extension to the ServiceBench ServiceOrder/Dispatch module across all of our cloud-based service management platform software products. It demonstrates our commitment to make best-in-class capabilities available to our users at an affordable cost, and our focus to provide our clients with solutions to improve efficiencies and grow their business."
Gilad Brand, vice president of enterprise products at ClickSoftware, sees the partnership as a win for both companies, and for customers. "In partnering with ServiceBench, we saw an opportunity to gain faster adoption for Click Field Service Edge, which signifies our commitment to cloud-first solutions. ServiceBench also connects us to a vast network of contractors and service providers. This enables us to bring our route optimization features to end users who normally would not have fleets large enough to buy our solution. We empower a larger group of service professionals, ServiceBench can augment its offerings with new features, and ultimately ClickSoftware gets more usage data that we can translate into continuously improving our product," he said.
ClickSoftware is defining field service engagement, empowering the world's most customer-centric and demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.
Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. ClickSoftware is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware: the field service leader.
For more information, please visit http://www.clicksoftware.com.
ServiceBench, an Asurion company, is a leading provider of service management solutions that integrate post-sales service activities including management of service calls, field service, parts, claims and service contracts. The ServiceBench service management system easily enables service transactions between manufacturers, retailers and extended warranty providers with their network of parts suppliers, distributors, and service providers. ServiceBench software solutions provide the essential foundation to manage the service chain for profit and competitive advantage. For more information visit www.servicebench.com.
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