ServiceBench Selected by Italy-Based Home Emergency Repair Company
The ServiceBench cloud-based service management system will help Assistenza Casa provide insured homeowners with expedited and improved service for plumbing, heating and electrical problems.
02 Aug, 2018, 08:07 ET
COLUMBIA, Md., Aug. 2, 2018 /PRNewswire/ -- ServiceBench®, the leading provider of integrated service management solutions for manufacturers and other service administrators, announced today it has signed a contract with HomeServe, a leader in home repair, maintenance and warranty services, to help HomeServe's Italy division Assistenza Casa to improve customer service delivery throughout Italy.
The agreement marks ServiceBench's entrance into the Italy service market, and expansion within Europe. The company also serves manufacturers and other service administrators across North America and the United Kingdom.
ServiceBench will help Assistenza Casa service engineers achieve more efficient job management through the deployment of a fully customized version of ServiceBench's cloud-based software platform including job management, dispatch, field service mobile, parts supplier integrations, claims and analytics for managing all service activities.
"We've created our cloud-based software platform to provide manufacturers, sellers and servicers of warranty products with a 360-degree view of a service event to help them to deliver service more efficiently and effectively while improving the customer experience," said Louis Rose, vice president and general manager, ServiceBench. "We're pleased to partner with Assistenza Casa to help deliver a premium service experience for their customers and to expand ServiceBench further in the home services warranty industry in Italy."
About Assistenza Casa
Assistenza Casa's shareholders are Edison Energia S.p.A., a leading energy company in Italy with over 130 years of history, and HomeServe, a world leader in home services for 25 years. HomeServe provides emergency repairs, maintenance, installations, and smart home solutions to more than 8 million customers in the United Kingdom, Italy, France, Spain and the United States. For additional information visit www.assistenzacasa.com
ServiceBench, an Asurion company, is a cloud-based software platform that provides a 360-degree view of a Service Event, connecting the people who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. Our tools focus on connecting trade partners, automating cumbersome business logic providing clients with a real time picture of the Service Event, and valuable analytics to better service their consumers. For more information visit www.servicebench.com
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