Siemens Enterprise Communications Records 17% Growth in OpenScape Office Licenses

SMBs increasingly embracing the benefits of unified communications and enhanced productivity and customer service

Dec 14, 2010, 06:00 ET from Siemens Enterprise Communications

RESTON, Va., Dec. 14, 2010 /PRNewswire/ -- Siemens Enterprise Communications today announced that it has seen 17% growth in licenses sold for its award-winning OpenScape Office "all in one" unified communications and collaboration (UCC) and voice solution. Designed specifically to meet the communications needs of small and medium businesses (SMBs), the product includes features designed to yield SMBs greater employee productivity, improved customer collaboration and reduced communication costs.

Siemens Enterprise Communications partners and customers around the world have adopted OpenScape Office benefits that it delivers. Some of the customers that have adopted OpenScape Office include:

  • Merkana Travel Agency (Germany)
  • Member Insurance Agency, Inc. (United States)
  • Barnsley Civic (United Kingdom)
  • Strack Norma (Germany)
  • TES Aviation Group (United Kingdom)
  • MG Owners Club (United Kingdom)

Supporting quotes:

  • Iain Simpson, AV&D (Siemens Enterprise Communications partner)

"OpenScape Office MX fits the job better than anything else out there. It is the best all-in-one unified communications product on the market. It meets the [Civic Barnsley] centre's current needs while offering the flexibility for future requirements as more business are attracted or call volumes increase."

  • Raychel Perks, Communication Relationship Manager, The Civic Barnsley

"The OpenScape Office MX product has been incredibly successful because we can now deal with a high volume of calls in the run-up to big events, and we've improved the speed and efficiency that reception can put through all the different calls and messages to staff and tenant businesses. A number of local firms are already using our Creative Hub and its cutting-edge communications. We have the perfect platform to further develop The Civic as a key resource for the local business community."

  • Alexandra Beital, General Manager - Merkana Reisen GmbH & Co. KG

"Especially when unforeseen events occur, customers expect prompt availability – we saw this once again most recently when the airlines were grounded by the eruption of the volcano in Iceland. Thanks to OpenScape Office, we were able to adjust our customer service capacities to the situation immediately. The call load was too much for other companies to handle, but we were able to inform our customers about alternatives without long delays. An indispensable advantage for all of our business customers."

  • Dietmar Hennecke, Network Administrator of STRACK NORMA GmbH & Co. KG

"The Outlook integration of OpenScape Office enabled us to optimize our workflows in communication-intensive activities considerably. That gives our contact center agents a full hour more each week to provide telephone support to our customers."

  • Ian Allmark, Managing Director - Lloyds Business Communications- Partner

"OpenScape Office really is one of those ground breaking products which change the shape of the industry. It turns a phone system sale into a full Unified Communications sale and changes the nature of customer dialogue from standard telephony features and benefits into a discussion around how communications can improve their staff productivity and customer responsiveness while at the same time reducing costs."

  • Sam Woods, Vice President Sales, Unified Communications for Innovative Technology Group (Siemens Enterprise Communications reseller partner)

"OpenScape Office MX provides great value to our SMB customers because it offers the full benefits of an end-to-end UC solution while being affordable for a smaller business. We even deployed the solution across the family of Color Art Integrated Interiors, and found that it was easy to deploy and tailor for the many different needs of the company's different subsidiaries, quickly delivering productivity benefits and cost savings."

  • Wendy Marks, IT support and LAN analyst at Member Insurance Agency

"We've found OpenScape Office MX is straightforward and requires little training, which helped us smoothly integrate the technology and get started easily. Even more importantly, it has helped us improve customer service in our contact center by ensuring we never miss a call and customer questions are routed to the appropriate person in a timely manner. Efficiency benefits like these truly help us improve the way we do business."

Further information

Please visit

OpenScape Office brochure:

Customer case study: STRACK NORMA GmbH & Co. KG, a global supplier for tools and machinery in Germany case study:

Frost and Sullivan white paper 'Change Your Outlook - Making Your Business Better':


About Siemens Enterprise Communications

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications companies include Siemens Enterprise Communications, Cycos, and Enterasys Networks.

For more information about Siemens Enterprise Communications or Enterasys please visit or

Note: Siemens Enterprise Communications & Co K.G. is a trademark licensee of Siemens AG. HiPath, OpenOffice, OpenScape and OpenStage, are registered trademarks of Siemens Enterprise Communications & Co K.G. or its affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

This release contains forward-looking statements based on beliefs of Siemens' management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.

SOURCE Siemens Enterprise Communications