Simplee Launches Consumer-Friendly Experience for Patient Payments at Memorial Hermann
System sees marked improvements in self-service payments and patient satisfaction with payment experience
20 Apr, 2015, 11:17 ET
HOUSTON, April 20, 2015 /PRNewswire-USNewswire/ -- Memorial Hermann Health System announced today it has engaged Simplee®, the technology leader in patient engagement and payments, http://www2.simplee.com/ to launch PayMyBill™, an innovative program to transform the way patients pay medical bills.
Powered by the Simplee®PAY platform, Memorial Hermann's PayMyBill service creates a digital hub that integrates engagement, billing and payment to offer patients:
- Coordinated communication across email, paper, and interactive voice response (IVR)
- Clear explanations of financial responsibility, with digital format offering interactive details
- A smooth and flexible checkout process with option for patient-driven payment plans
- A seamless experience across multiple platforms, from desktop to tablet to mobile devices
PayMyBill went live across the Memorial Hermann system in December 2014 as the first integrated offering of its kind in Texas. The SimpleePAY platform is showing positive early results across key performance indicators:
- Immediate improvement in self-service payments by 53 percent
- Reduced costs to collect by 23 percent
- Achieved 83 percent patient satisfaction based on patients' recent payment experience
"We see billing as an important but often overlooked component of the healthcare consumer
experience," said Dennis Laraway, Executive Vice President and Chief Financial Officer of Memorial Hermann. "Memorial Hermann chose Simplee for its unique ability to align our efforts in patient engagement, billing and payments. Together, we will elevate billing from a source of patient frustration to a satisfaction driver."
Memorial Hermann is a recognized leader in patient engagement with a history of innovative
programs all available through its main website, www.memorialhermann.org. Recent successes include ScheduleNow® for easy scheduling of appointments and services across facilities, as well as Virtual Care Check® for improved acute care follow-up.
"Memorial Hermann's dedication to the needs of the rising healthcare consumer is visionary. With the launch of the PayMyBill program, Memorial Hermann is demonstrating the larger role revenue cycle can play in driving a high performing patient experience," said Simplee CEO Tomer Shoval. "We are excited that SimpleePAY is empowering health care providers like Memorial Hermann to no longer choose between happy patients or effective collections but rather achieve both through focused patient engagement."
"Memorial Hermann is committed to helping patients better manage their healthcare needs and overall health," said David Bradshaw, Executive Vice President and Chief Strategy and Information Officer of Memorial Hermann. "With PayMyBill, we are offering our patients a simplified way to pay their bills and offering them an overall better experience."
Learn more about PayMyBill by visiting https://paymybill.memorialhermann.org/.
About Memorial Hermann
An integrated health system, Memorial Hermann is known for world-class clinical expertise, patient-centered care, leading edge technology, and innovation. The system, with its exceptional medical staff and more than 20,000 employees, serves to advance health in Southeast Texas and the Greater Houston community. Memorial Hermann's 12 hospitals include three hospitals in the Texas Medical Center, including the Texas Trauma Institute – a level I trauma center which houses the Life Flight® air ambulance – a hospital for children and a rehabilitation hospital, eight suburban hospitals, and a second rehabilitation hospital in Katy. The system also operates three Heart & Vascular Institutes, the Mischer Neuroscience Institute, three Ironman Sports Medicine Institute locations, cancer centers, imaging and surgery centers, sports medicine and rehabilitation centers, outpatient laboratories, a chemical dependency treatment center, a home health agency, a retirement community and a nursing home. As an Accountable Care Organization, the system also offers employers health solutions and health benefit plans through its wholly owned Memorial Hermann Health Insurance Company.
Simplee® is transforming the patient financial experience. Headquartered in Palo Alto, Calif., Simplee offers health care providers a billing and payment platform that patients love. We are reimagining the patient revenue cycle with innovative cloud technology designed to integrate engagement, billing, and payment. Since our founding in 2010, we focus on making a consumer friendly experience for patients. By earning billing trust and clearing the way for self-service adoption, our Simplee®PAY patient billing and payment solution leads to happier patients, higher collection rates, and lower costs. Hospitals using SimpleePAY are able to unlock latent demand for self-service payments, with an average of 40% of patients paying online. Further, more than 80% of patients recommend these hospitals based on Simplee payment experiences. Simplee®PAY has earned the exclusive endorsement of the American Hospital Association. For more information on Simplee, visit www.simplee.com.
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SOURCE Memorial Hermann Health System
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