simplyCT Releases simplyAPPS. Virtual Call Center Applications Portal

NEW YORK, Dec. 19, 2011 /PRNewswire/ -- simplyCT a provider of Virtual Call Center solutions has announced the launch of its innovative web applications portal, simplyAPPS. In keeping with the principal 'Simplicity as a Service', the newly released apps portal sets a benchmark for enhanced user experience and functionality.

"Taking our call center solution to a visually enhanced, user friendly space is always on our roadmap and part of our work plan. simplyAPPS. unites the user experience with our easy to use services. Through this portal, the entire call center workforce can easily access and operate our various web applications - simplyTALK, simplyVIEW, simplyWISE, simplyREPORT and simplyMANAGE - from any location at any time," said Paz Biber, Director of R&D at simplyCT.

simplyAPPS. is built on a two tier concept and ties into the branding of the solution. The first is the management tier that consists of simplyCONFIG, simplyMANAGE and simplyWISE – the tools designed for end to end call center configuration, supervision and management.

The second is the workforce tier that consists of core components simplyTALK (Unified Agent Communication), simplyVIEW (the Real-time Activity Wallboard), and simplyREPORT (Call Center Activity Reports).

Hagay Elyakim, EVP Sales & Marketing said "By presenting our new enhanced user experience apps portal, we are fulfilling our commitment to bringing significant innovation to the industry. simplyAPPS. allows supervisors and managers to proactively handle the common challenges facing call centers in real time.  Proactive management of the entire call center workforce makes a profound impact on customer operations and bottom line."

The release of the simplyAPPS. marks a milestone for the 100% cloud based call center provider in its continued commitment to the development of innovative web based applications.

About simplyCT: simplyCT is a cloud based virtual call center platform; our innovative end-to-end online web application enables businesses to launch an out-of-the-box cost effective call center solution according to their on-demand business needs and preferences. 

simplyCT enhances the customer experience through highly effective multi-communication channels and features inbound, outbound and blended queues.

simplyCT identified the main challenges facing businesses when trying to bridge the gap of expectation between today's demanding customer experience and current supporting technologies. By signing up with simplyCT.com, more and more companies benefit from the ease of access and tangible advantages of a cloud based call center solution that delivers an enhanced customer experience.

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SOURCE simplyCT.com