Sipera Systems, ZOOM International Team to Deliver Compliant IP Call Centers

Jointly Secure a Children's Hospital's Contact Center and Remote Agents

Dec 06, 2010, 10:00 ET from Sipera Systems

RICHARDSON, Texas, Dec. 6, 2010 /PRNewswire/ -- Sipera Systems, the leader in real-time Unified Communications (UC) enablement and security, today announced a partnership with ZOOM International, a provider of interaction recording and quality management solutions for contact centers and UC environments.  By integrating Sipera UC security systems with the ZOOM Quality Management Suite, contact centers can ensure their unified communications are secure, and compliant with industry security and privacy mandates.

"Unified communications enable cost effective, collaborative communications, but present industry security, privacy, and communications logging and archiving compliance issues, along with unique security challenges," said Andy Asava, Vice President of Business Development with Sipera.  "Working with ZOOM International, we can jointly deliver comprehensive, enterprise-class security for contact centers' UC networks and applications, and enable compliance with HIPAA and other government and industry mandates regarding control, archiving and privacy of information."

"Recording encrypted calls has been an industry dilemma for some time," said Brian Shore, President of North America for ZOOM International.  "To eliminate this challenge, ZOOM is very proud to partner with Sipera to provide a tested reference architecture with no finger pointing.  Sipera's depth of knowledge in the security arena, matched with ZOOM's voice expertise, is a powerful combination."

For the Children's Hospital, the ZOOM multichannel interaction recording solution is supporting the campus environment across two data centers, while Sipera secures remote agents' communications.

The ZOOM Quality Management Suite delivers an intuitive tool set providing contact centers with the road map to continuous improvement in quality and performance.  Pinpoint skill gaps or weaknesses and gain actionable insight through interaction recording, screen capture, agent evaluation, real time live monitoring, speech analytics and WFM integration.  ZOOM International recently released version 4.7 of the ZOOM QM Suite, which provides an extensive feature set focused on compliance with PCI-DSS and other security standards.

Sipera's UC-Sec appliances proactively address security risks associated with UC applications such as VoIP, instant messaging, IP video and collaboration tools, enabling enterprise customers to adopt UC applications and apply comprehensive security.  Sipera's groundbreaking "Borderless UC" architecture enables all communications to be encrypted and compliant on any UC device, at any internal and external location.

About Sipera Systems

Sipera Systems, the leader in real-time Unified Communications (UC) security solutions, is the choice of enterprises and service providers around the world to support their mission-critical UC deployments.  

Sipera offers groundbreaking solutions that secure voice, video, messaging, collaboration, and other real-time communications in converged IP networks, boosting compliance with information security requirements and simplifying the adoption of UC.  Sipera's innovative Borderless UC™ architecture delivers secure and private enterprise-class communications to any device over any network in any location.

Backed by the industry-leading research of the VIPER Lab, Sipera's award-winning UC-Sec appliance provides comprehensive threat protection, policy enforcement, access control, and encryption in a single, flexible, plug-and-play device.  The UC-Sec is pre-integrated with all market-leading UC vendor solutions and is the world's first UC security device to be Common Criteria certified, meeting the stringent international standard for IT security.

About ZOOM International

With a passion for technology coupled with an in depth understanding of IP Telephony and the Contact Center industry, ZOOM International places the customer and partner as the number one priority through continuous innovation and service excellence.

ZOOM's ever growing worldwide team consist of the best IP telephony specialists, internal developers, trainers, dedicated worldwide sales team, a friendly support team and knowledgeable contact center/quality management consultants.

ZOOM was founded in 1999 in Prague and now has offices worldwide to deliver its services and products to more than 4000 customers in 40 countries and has been awarded Deloitte Technology Fast50 Central Europe and Cisco awards.

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