MIAMI, Feb. 12, 2019 /PRNewswire/ -- Sitel Group, one of the largest customer experience management companies in the world, today proudly announced the promotion of Mike Small to CEO – Americas. Small, who has served as Chief Client Officer for Sitel Group since May 2017, expands his scope to lead the Americas organization, responsible for all functional aspects of North America and Nearshore (Latin America) including Operations, Finance, HR, Sales & Solutions, Project Management, Workforce Management and Account Management.
"From the time he joined Sitel Group, Mike has continued to impress the executive team with his leadership, knowledge of the BPO and customer experience industry and his ability to drive real strategic value for our client programs," said Laurent Uberti, President, CEO and founding partner, Sitel Group. "The impact of his prowess is felt across all our business units and his commitment to our organization, clients and our people is invaluable."
As Chief Client Officer for Sitel Group, Small led the Americas Account Management team to significantly improve business growth for clients and help drive strategic value across all industries and verticals. Prior to joining Sitel Group, Small held leadership positions at VXI & SYMBIO Global Solutions, Capgemini and Hewlett Packard. His deep experience has a proven track record spanning two decades developing and leading high-quality teams within the BPO space and beyond.
"It's an exciting time at Sitel Group and we're on a mission to empower our people, increase innovation and transform the customer experience and I'm thrilled to be a part of this growth," said Mike Small, CEO - Americas. "As CEO - Americas, I look forward to working with our regional team leaders to continue providing exceptional experiences for our clients as well as our people."
Small's appointment is the latest in executive promotions at Sitel Group including the promotion of Martin Wilkinson-Brown to Chief Marketing Officer.
About Sitel Group
Sitel Group is one of the largest customer experience management companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital customer experience, training and talent management, technology and innovation and consulting and analytics solutions.
With subsidiaries such as Sitel, TSC, Learning Tribes, Sitel Insights and Novagile, the group's services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry's explosive digital transformation and consistently deliver outstanding customer experiences.
With over 30 years of industry-leading experience, Sitel Group's 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.
To learn more, visit www.sitel.com or join the conversation on Twitter, Facebook and LinkedIn.
SOURCE Sitel Group