Sitel Named a Top 50 Teleservices Agency by CUSTOMER Magazine

NASHVILLE, Tenn., June 13, 2016 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced it has been named to the CUSTOMER 31^st Annual Top 50 Contact Center Outsourcing Ranking by TMC, a global, integrated media company. Sitel and its parent company, Groupe Acticall, support more than 400 clients in 48 languages with 75,100 customer experience professionals in 146 facilities strategically located in 22 countries.

"We appreciate the recognition from TMC for our continued growth in fulfilling the demand for outstanding customer experiences though large-size, large-capacity contact centers," said Sitel's President and CEO, Bert Quintana. "Through ongoing investments and a longstanding commitment to delivering superior customer care, Sitel continues to advance its role as a world leader in outsourced customer care innovation and deliver tangible benefits for clients and customers."

The Top 50 Contact Center Outsourcing Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015. 

"Based on their total billable minutes, the editors of CUSTOMER have ranked Sitel as a Top 50 outsourced contact center agency. Sitel documented through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry," said Rich Tehrani, CEO, TMC. "This ranking is truly the benchmark for choosing large-size, large-capacity contact center services."

The Top 50 Contact Center Outsourcing Global, Inbound, Outbound and Interactive rankings are published online and in the June 2016 issue of CUSTOMER magazine.

About Sitel
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: Asterisk World, AstriCon, CVx ChannelVision Expo, DevCon5 - HTML5 & Mobile App Developers Conference, IoT Evolution Expo, Real Time Communications Expo, All About the API Conference, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.

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SOURCE Sitel

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