NASHVILLE, Tenn., March 2, 2016 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it has been named to the 2016 Global Outsourcing 100 list by the International Association of Global Outsourcing Professionals® (IAOP®). This marks more than a decade of recognition by the IAOP as a leading outsourced customer care provider.
The 2016 Global Outsourcing 100 list recognizes the world's best outsourcing service providers. These designations are based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
"Buyers understand there are hundreds of qualified service providers and advisors out there, but what they really need to understand now is what makes each one exceptional," said IAOP CEO, Debi Hamill. "The Global Outsourcing 100 and World's Best Advisors lists have done just that. We're proud to recognize Sitel for being among the highest rated companies."
"Recognition from the IAOP further underscores Sitel's commitment to continually raise the bar in customer experiences for our global clients," said Sitel's President and CEO, Bert Quintana. "This distinction is also a testament to our world-class team members across the globe who exemplify Sitel's commitment to the highest degree of customer care for the world's leading brands."
The 2016 Global Outsourcing 100 and The World's Best Outsourcing Advisors lists showcasing the best companies in each of the five judging categories will premiere in a special advertising special advertising feature produced by IAOP of the 2nd Quarter 2016 FORTUNE 500 issue of FORTUNE® magazine, available at newsstands on June 6, 2016.
IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.IAOP.org.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries.
Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences.
The company is a subsidiary of Groupe Acticall. Visit sitel.com to learn more.
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