NASHVILLE, Tenn., March 11, 2013 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it has been named to The Global Outsourcing 100® list for the eighth consecutive year. Sitel was ranked in the Leaders category, as determined by the International Association of Outsourcing Professionals® (IAOP®), the global, standard-setting organization and advocate for the outsourcing profession.
The 2013 Global Outsourcing 100 recognizes the world's best outsourcing service providers and advisors. Judging was based on a set of measurable standards as well as an evaluation by a panel of industry-recognized outsourcing leaders. Companies were judged on four critical characteristics; size and growth, customer references, organizational competencies and management capabilities. The list includes the biggest and best companies from around the world that provide the full spectrum of outsourcing services.
"As applicants continually raise the bar and as the outsourcing industry continues to grow and mature in many markets, competition is tougher," said Jag Dalal, Managing Director of Thought Leadership, IAOP and chairman of the judges' panel. "Being named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors is a great achievement, particularly given the strong competition, and we are proud to recognize Sitel for their excellence."
The 2013 Global Outsourcing 100 and The World's Best Outsourcing Advisors lists with rankings will be published in a special feature produced by IAOP in conjunction with Fortune Custom Content in the May 20 Fortune 500 issue of FORTUNE® magazine.
"This honor from IAOP highlights our commitment to provide the best possible Return on Customer Investment and to add value through innovation, proactive communication, an industry-leading team and consistent performance across the globe," said Sitel's President and CEO, Bert Quintana. "Thanks to our world class list of clients that challenge us every day to be better and to mean more."
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit http://www.IAOP.org.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel's 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 120+ domestic, nearshore and offshore centers in 24 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.