BURLINGTON, Mass., Feb. 17, 2011 /PRNewswire/ -- ClickSoftware Technologies Ltd. (Nasdaq: CKSW), the leading provider of automated workforce management and optimization solutions, today announced that Skanska UK's Utilities Operating Unit, part of the world's leading construction group Skanska AB, has selected its ServiceOptimization Suite. Skanska will run ClickSoftware's Mobile Enterprise Application on iPhone smartphones and iPad tablets to drive efficiency, improve customer service, enhance workforce productivity and reduce the impact on the environment.
Skanska provides telecommunications, gas, power and water companies with infrastructure and asset management services. Of critical importance to Skanska's clients and prospects is the ability to drive productivity without compromising customer service excellence by quickly and seamlessly blending in 'real time' planned and reactive emergency work. To achieve this, Skanska turned to ClickSoftware to optimize the deployment and control of hundreds of engineers in the field.
"We purchased ClickSoftware to drive the efficiencies our clients now expect," said Boyd Neal, Business Systems Manager at Skanska. "It gives our clients the confidence that our engineers will arrive at the right time, with the right skills and the right information to get the job done first time. It also provides us with a workforce management platform from which we can drive significant organizational efficiencies."
Of particular importance to Skanska is the capability of ClickSoftware's Mobility Suite to operate on Apple iOS-based devices such as iPhone and iPad. ClickMobile will steer field engineers through relevant information capture and service processes via their iPhone and iPad mobile devices. This will include site schematic diagrams, safety procedures, project plans and customer and asset historical information.
ClickMobile also provides a two-way conduit allowing engineers to record important service level information in the field on their Apple devices to be fed back to the enterprise, and where appropriate the end client. "This will provide the company with critical, auditable information, eliminating the excessive administration and errors associated with paper-based systems," commented Neal.
The optimal scheduling of crews by ClickSchedule enables Skanska to offer very competitive Service Level commitments to clients. ClickSchedule will automatically consider engineers' skills, location, inventory, capital equipment and current workload and then balance these factors to deploy Skanska's engineering crews in the most efficient manner. It will also continuously re-optimize the schedule in real-time to manage the work that will be reactive – continuously reshuffling the planned work with flexible time windows.
ClickLocate will monitor the engineers' GPS location, providing the dispatch team with clear, real-time visibility of field operations, and allowing real-time optimization based on actual engineer location. ClickAnalyze will continually receive operational field data and provide intelligence on SLA compliance, engineers' performance and areas of skills shortage. This can then be used to proactively improve future services and operations.
"We are very pleased to be working with Skanska and, as a result, strengthening our presence amongst construction services businesses," said Hannan Carmeli, President and COO of ClickSoftware. "Our mobility solution leverages the iPad and iPhone capabilities to enable new levels of user experience for business mobility solutions; similar to what many of us experience with these devices in consumer applications. Skanska's decision to run on Apple's platform will likely facilitate user acceptance and increase the productivity benefits that mobility solutions offer. The solution operates at the spine of Skanska's operations helping them to be more competitive, reduce costs and improve customer services. This all becomes a must when managing and optimizing crews that are responsible for complex assignments with inter-dependencies between jobs."
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.
About Skanska UK Plc
Skanska UK is a construction services business with operations in building, civil engineering, utilities and infrastructure services, piling and ground engineering, design, mechanical and electrical, hard and soft FM, PFI/PPP, ceilings and decorative plasterwork, steel decking and Communities, which delivers ModernaHus, Skanska's low energy MMC residential solution.
Our business model is to integrate our core disciplines to deliver project solutions across our chosen market areas. By integrating all disciplines and working together with our clients, our partners and our supply chain, we make a real difference to the way construction is delivered.
Backed by the financial strength of our parent, Skanska AB, we focus totally on our customers in the UK, understanding their needs. We combine this with a "can-do" mindset to get it right first time. By continually improving the service we offer and delivering on safety, environment, quality and performance – our clients see us as the first choice of partner.
Our ability to demonstrate real responsibility to the people, organisations and environments in which we work attracts the next generation of talent who want to make a real difference.
We employ around 5000 staff and undertake over 1.5 billion pounds Sterling of work each year. All operating units have certification to the management systems ISO 14001, ISO 9001 and OHSAS 18001 and work strictly in accordance with the Skanska Code of Conduct.
Skanska UK is part of Skanska, one of the world's leading project development and construction groups with expertise in construction, development of commercial and residential projects and public-private partnerships. The Group currently has 55,000 employees in selected home markets in Europe, in the US and Latin America. Headquartered in Stockholm, Sweden and listed on the Stockholm Stock Exchange, Skanska's sales in 2009 totalled 11.4 billion pounds.
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Skanska and its customers from using the Service Optimization Suite. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
SOURCE ClickSoftware Technologies Ltd