Sleep Inn Idaho Falls Wins Travelers' Choice Exceptional Service Award

Guests rank property among top ten hotels in U.S. for service on TripAdvisor

Jun 11, 2014, 09:00 ET from Choice Hotels International

IDAHO FALLS, Idaho, June 11, 2014 /PRNewswire/ -- Sleep Inn Idaho Falls, franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, today is celebrating its recent 2014 TripAdvisor Travelers' Choice Award distinction after guests shined a spotlight on the hotel as one of the top ten properties for service in the United States.

"The greatest honor in this recognition as one of the top ten hotels for service in the United States is that it came from our guests," said Bill McGladdery, director of operations for Town Pump Hotel Group, Inc. "It is a true testament to the effort put forth by our team to ensure that every guest's experience is memorable and of the highest quality. From investing in new bedding and lobby furniture to treating every traveler like a VIP, our team consistently goes above and beyond to offer guests a truly memorable travel experience."

In its twelfth year, the TripAdvisor Travelers' Choice Exceptional Service Award winners are determined based on the quality of reviews and ratings for service, and are selected by the people who know them best – travelers. Every year, millions of TripAdvisor travelers from across the world provide the reviews and opinions that determine the winners of the prestigious award.

"We are extremely proud of the Sleep Inn Idaho Falls team for earning this well-deserved recognition," said Anne Smith, vice president of brand strategy for Choice Hotels International. "With their outstanding service, the Sleep Inn Idaho Falls location is an excellent representation of the Sleep Inn brand. And, the guest experience at this hotel is only getting better as it continues its transformation through the Sleep Inn Designed to Dream program, a simply stylish look and feel coming to Sleep Inn hotels across the country."

As part of the Designed to Dream program, Sleep Inn Idaho Falls has already rolled out new bedding and pillows, new guest room lighting, lobby furniture and window treatments toward the design concept's upgrades to guest rooms and public spaces throughout hotel.

Travelers can experience the Sleep Inn brand's overall Designed to Dream concept at nearly 200 U.S. Sleep Inn hotels. The Designed to Dream program offers a fresh and contemporary experience that welcomes guests into a restful environment with warm colors, fresh graphics and soothing nature-oriented art.

Launched in May 2010, Designed to Dream is driving increased customer satisfaction scores, new construction for Sleep Inn hotels and higher than average performance. In-room satisfaction surveys in 2013 showed that nine out of 10 guests would recommend a Designed to Dream hotel to friends and family.

In addition to the Travelers' Choice Exceptional Service Award, the Sleep Inn Idaho Falls owner, Town Pump Group recently received Choice Hotels International Premier Hotelier award at the 60th annual Choice Hotels International Convention in Las Vegas this past month. The award recognizes Town Pump's commitment to the Choice Hotels family of eleven brands and portfolio of more than 6,300 hotels around the globe.

This award-winning hotel is located right off Interstate 15, just minutes from the Bonneville Museum of Idaho and numerous outdoor recreational areas, including Tautphaus Park Zoo, Yellowstone Bear World, Heise Hot Springs and Rexburg Rapids.

Constructed in 2010, the Sleep Inn Idaho Falls hotel features numerous amenities, including a business center, exercise room, laundry facilities and an indoor heated pool and hot tub. In addition, guests can enjoy a free deluxe hot breakfast, free wireless high-speed internet, complimentary weekday newspaper and, free parking. Guestrooms also feature additional amenities, including microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, desks, irons and ironing boards, and cable television. 

About Choice Hotels Choice Hotels International, Inc. franchises more than 6,300 hotels, representing more than 500,000 rooms, in the United States and more than 35 other countries and territories. As of March 31, 2014, 398 hotels, representing more than 30,000 rooms, were under construction, awaiting conversion or approved for development in the United States. Additionally, 95 hotels, representing approximately 8,900 rooms, were under construction, awaiting conversion or approved for development in more than 15 other countries and territories. The company's Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge and Rodeway Inn brands, as well as its Ascend Hotel Collection membership program, serve guests worldwide.

Choice Hotels International offers the Choice Privileges® rewards program. With more than 20 million members worldwide, is one of the fastest growing hotel loyalty programs in the travel industry.              

Additional corporate information can be found on the Choice Hotels International, Inc. web site, which may be accessed at

Choice Hotels, Choice Hotels International, Choice Privileges, Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge, Rodeway Inn, and Ascend Hotel Collection are proprietary trademarks and service marks of Choice Hotels International Inc.

© 2014 Choice Hotels International, Inc.  All rights reserved.

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SOURCE Choice Hotels International