EL SEGUNDO, Calif., Jan. 27, 2014 /PRNewswire/ -- SmartAction announced today that TMC, a global, integrated media company, has named SmartAction's IVA™ as a CUSTOMER 2014 Product of the Year Award winner.
The editors of CUSTOMER selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence. This is the second time that SmartAction has received this award.
While most IVR solutions use application-specific programs or scripts, only SmartAction's Intelligent Voice Automation (IVA™) uses a proprietary artificial intelligence engine that reasons and learns from experience.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor SmartAction with a 2014 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Its Intelligent Voice Automation solution has proven deserving of this elite status and I look forward to continued innovation from SmartAction in 2014 and beyond."
The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com/.
SmartAction is a leader in call automation, providing hosted speech IVR services to medium-sized to Fortune 500-sized customer service call centers. Our state-of-the-art solution contains artificial intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs. This translates to a superior customer experience with proven higher call completion rates. Learn more at www.smartaction.com or call 888-882-9520.
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. For more information about TMC, visit www.tmcnet.com.
SOURCE Smart Action Company