SOCAP International Elects New Board Officers and Directors

ALEXANDRIA, Va., Feb. 26, 2014 /PRNewswire-USNewswire/ -- The Society of Consumer Affairs Professionals (SOCAP International) announced today the new members of its 2014 Board of Directors.

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The 2014 Board Officers whose terms were effective January 1 are:

Chair of the Board– Kim McMiller, Associate Director, Consumer Relations, Kraft Foods, Inc.

Chair-Elect – Marie Shubin, Director, Global Consumer Relations, E&J Gallo Winery

Immediate Past Chairman – Linnea Johnson, Global CEC Senior Director, Consumer Services, Unilever

Treasurer – Helen Horsham-Bertels, Senior Director, Consumer Affairs, Starwood Hotels & Resorts

Secretary – Celine Dumais, Vice President, Consumer Affairs, L'Oreal USA

In addition, SOCAP welcomes five new directors to its Board:

Andy Begnoche, Director, Operations, Holdcom
Edward Billmaier, Director of Consumer Relations, Pier 1 Imports
Sandy Jewell, Director, Consumer Services, Jarden Consumer Solutions
Andrea McLean, Executive Director, Global Consumer Listening and Issues Management, Estee Lauder Companies
Jim Moloney, General Director, Customer & Relationship Services (CARS), General Motors Company

"SOCAP is an organization on the move and this Board of Directors is the perfect group of seasoned customer care executives to guide this movement forward," said SOCAP's new Board Chair Kim McMiller of Kraft Foods. "Leadership is important because customer care is rapidly changing. In such a dynamic environment, SOCAP's presence becomes even more valuable.  We salute the stellar service of outgoing SOCAP Board Chair Linnea Johnson and look forward to making 2014 another year of real accomplishment."

The Board Officers were approved at SOCAP's Annual Business Meeting during the Association's 2013 Annual Conference in Scottsdale, AZ.

"We are delighted to welcome these business executives from leading brands to our Board of Directors," said Matthew D'Uva, SOCAP's President & CEO. "This leadership team will help us shape the training and professional development programs we need to advance customer care careers, to build the types of networks we need to facilitate the process and to advance the role of customer care within the enterprise."

The new Board members will join these current members of the SOCAP Board:
Lorraine Avery, Senior Vice President & Director of Contact Center Operations, Associated Bank
Michael Boudreau, Manager, Workforce & Information Management, Eli Lilly & Company
Patrice Fehl, Senior Manager, Global Consumer Relations and Global Inside Sales, The Hershey Company
Chris Irving, Assistant Vice President, Consumer, Government & Legal Affairs, Publishers Clearing House
Jeanne Jones, Director, Consumer Affairs, ConAgra Foods
Jason Rosser, Head, Customer Service Operations, JackThreads
Matt Sanders, Assistant Director of Operations, Hyatt Hotels & Resorts
Thomas Siebert, Customer Care Executive
Chris Wallace, Vice President, Dedicated Solutions, 24-7 Intouch

About SOCAP
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations.SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe.  Visit www.socap.org for complete SOCAP information.

Contact:
Marjorie Bynum, Vice President, Education & Communications
(703) 910-2473; [email protected]

SOURCE SOCAP International