SOCAP International Names 2016 Officers and Board Members

L'Oréal's Céline Dumais Appointed Board Chair

Jan 06, 2016, 08:17 ET from SOCAP International

ALEXANDRIA, Va., Jan. 6, 2016 /PRNewswire/ -- SOCAP International, the Society of Consumer Affairs Professionals in Business, the nation's preeminent association of Fortune 1000 customer care executives, today announced its 2016 Board of Directors. The SOCAP Board represents leaders from major brands and solution providers who share a common commitment to advancing the customer care profession and to using customer care to benefit companies and consumers alike.

"Customer service is about understanding the evolving needs of consumers, who are the most important part of every business," said SOCAP Board Chair Céline Dumais of L'Oréal Americas. "I'm honored to serve on the Board for SOCAP, an organization composed of outstanding customer care executives, dedicated to raising the bar for customer engagement and helping our businesses thrive through best in class care."

2016 SOCAP Board Officers are:

  • Chair:  Céline Dumais, Vice President, Consumer Care, L'Oréal Americas
  • Chair-Elect: Helen Horsham-Bertels, Senior Director, Consumer Affairs, Starwood Hotels and Resorts
  • Treasurer:  Sandy Jewell, Director, Consumer Services, Jarden Consumer Solutions
  • Secretary:  Jim Moloney, Global Director, Contact Center Transformation, General Motors
  • Immediate Past Chair: Marie Shubin, Senior Director, Consumer and Product Insights, E & J Gallo Winery

Newly-elected SOCAP Board members are:

  • Josée Bourdages, Vice-President, Customer Care, Fido, Chatr, Cityfone, Prepaid Service
  • Pat Nicholson, Vice President, Business Development, Alta Resources
  • Peggy Lundquist, Director, Consumer Connections, WhiteWave Foods
  • Pamela Teamer-Yisrael, Department Manager, Consumer Communications, Coca-Cola Refreshments

Incumbent SOCAP Board members who will be continuing their service in 2016 are:

  • Andy Begnoche, Director, Operations, Holdcom
  • Edward Billmaier, Director, Customer Relations, Pier 1 Imports
  • Lisa Diehl, Manager, Customer Relations, Orbitz Worldwide
  • Shelley Elkins, Director of Customer Contact, CREDO Mobile
  • Chris Irving, Assistant Vice President, Consumer, Government & Legal Affairs, Publishers Clearing House
  • Andrea McLean, Executive Director, Global Consumer Listening and Issues Management, Estée Lauder Companies
  • Jason Rosser, Head, Consumer Service Operations, JackThreads
  • Thomas Siebert, Senior Director, Customer Care, Y!kes
  • Jack Sullivan, N.A. CEC Lead, Consumer Engagement Center, Unilever

Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe. Visit for complete SOCAP information.

For More Information: Marjorie Bynum
VP, Communications
(703) 910-2473

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SOURCE SOCAP International