ALEXANDRIA, Va., April 11, 2016 /PRNewswire-USNewswire/ -- Customer care professionals from over 50 brand name companies will gather in Nashville, TN, April 11-12, 2016, to attend the SOCAP 2016 Symposium. The event brings together business leaders, subject matter experts and solution providers for two full days of professional learning, peer-to-peer networking and business topic exploration.
Four separate tracks, focusing on issues related to people, process, technology and strategy, will allow attendees to select the subjects of greatest interest and of most pressing importance to them. Presentation of Symposium topics in a moderated workshop format will assure greater attendee engagement and the most in-depth possible learning experience.
SOCAP 2016 Symposium also features keynote speakers:
- Mark Sanborn, Leadership Expert and New York Times Best Selling Author. Sanborn is author of The Fred Factor and he uses stories, illustrations and insights to help companies understand how they can raise their level of customer service.
- Craig Dubitsky, Founder and CEO of Hello Products. Dubitsky will describe how he came up with the idea of reinventing the $30B+ oral care category as well as Hello's unique style of customer care.
- Ross Shafer, Organizational and Coaching Expert and Emmy-Award winning television host and producer. Shafer will discuss how to generate innovative ideas, promote a culture of accountability, manage stressful situations, and combat complacency.
A special sector Roundtable will allow Symposium attendees to engage in unstructured peer-to-peer conversations on issues of common concern to today's leading customer care professionals. The Symposium will also include an Executive Summit, designed exclusively for senior customer care leaders and decision makers, focused on the topic of leadership development.
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe. Visit www.socap.org for complete SOCAP information.
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SOURCE SOCAP International