Solix, Inc., Featured in June Issue of Contact Center Pipeline, Shares Insight on Enhancing the Customer Experience

PARSIPPANY, N.J., June 17, 2014 /PRNewswire/ -- Solix, Inc., a leading provider of program administration, eligibility determination and customer care services to government agencies and businesses throughout the United States, is highlighted in this month's Contact Center Pipeline feature story that includes Vice President of Commercial Programs Thomas Clarke discussing the company's approach to delivering an outstanding customer experience on behalf of its clients.

"We need to be subject-matter experts so that when customers call, they can get their questions answered (on the first call)," Clarke says. He adds, "The overriding considerations for us are respect for the customer's time, helping them to accomplish their goal with the call, and doing so with knowledge, courtesy and respect." Clarke also talks about how Solix measures quality service and the company's training of agents in The Contact Center's Contribution to CEM by Susan Hash.

In addition to being featured in the June story, Solix was also recognized earlier this month as a finalist to receive an Excellence Award for its mobile customer support platform by Call Center Week—one of the largest call center conferences in the industry. The awards honor and recognize the most innovative call center solutions and individuals for superior thinking, creativity and execution across the full spectrum of call center functions.

Solix's mobile platform was designed for tablets to support customer needs for a portable, precise and easy to use application for screening eligibility for program benefits. The customized solution maps applicant information using an algorithm that determines program eligibility rapidly and accurately resulting in an efficient process that greatly enhances the customer experience. In addition, Solix ensured effective controls were designed and in place to prevent waste, fraud and abuse.  The average time to complete an application and receive a decision has been reduced from days to minutes and customers have experienced improved productivity and cost savings.

As a full solution provider, Solix offers high value and customized services delivered with a "boutique approach" to improve the customer experience, increase revenue and reduce costs. 

Customer Care Solutions include:

IVR & Inbound Customer Care
Sales & New Customer Welcome
Eligibility Screening & Processing 
Enrollment Support 
Direct Response, 1-800 Number Support
Email Communications Support 
Fulfillment, Mail Intake & Scanning 

Solix's expertise in managing highly complex, regulated programs, coupled with customized solutions that deliver efficiency, compliance, and program integrity, have made it a preferred provider for a diverse collection of clients, including those in the public sector, telecommunications, broadband, healthcare, utilities and insurance industries. Headquartered in New Jersey, Solix has operations in Illinois, Texas and Missouri, including a network of company-managed customer care centers in the Midwest.

Please call 800.200.0818 or email [email protected] for more information about Solix's services and visit our website's Customer Care Solutions page and Results and Resources Page to learn more about how we help customers achieve success.

Media Contact: Gene King
Corporate Communications 
Solix, Inc. 
973-581-5320
[email protected] 

About Solix, Inc. 
Solix, Inc. is a leading provider of eligibility determination, qualification program management and customer care services to government, telecommunications, broadband, utility and healthcare organizations. For over a decade, we've delivered smart, cost-effective, compliant outsourcing solutions that leverage our unique technologies and consultative expertise. Our customers benefit from faster, more accurate applicant qualification, increased program efficiency and improved customer communications. For more information, please visit www.solixinc.com

SOURCE Solix, Inc.