PALO ALTO, Calif., June 8, 2017 /PRNewswire/ -- Solvvy – a machine learning startup reinventing customer service experience, today announced the addition of Kaan Ersun to its leadership team as Senior Vice President of Marketing.
Ersun brings with him 15 years of stellar tech industry experience. Prior to joining the Palo Alto-based startup, he served as the Vice President of Marketing at Talkdesk, a venture-backed enterprise SaaS company, where he built the marketing team and helped the company rapidly scale in revenue. Before Talkdesk, Ersun held leadership positions at Salesforce and Intuit. He holds management and engineering degrees from UC Berkeley and Stanford University.
At Solvvy, Ersun is responsible for building, managing and leading Solvvy's Marketing and Partner efforts as the company focuses on expansion and customer acquisition, especially given its strong early traction with leading companies.
Speaking of Ersun's addition to the team, Mahesh Ram, Founding CEO, said, "When a talented and capable executive such as Kaan chooses to join us at Solvvy, it's a validation of our vision and the value we are delivering to customers today. As we execute on the great promise of AI-powered effortless self-service to organizations across the globe, Kaan adds a wealth of industry knowledge and expertise that will help us propel our market leadership."
The technology that underpins Solvvy's current SaaS solution originated from the groundbreaking research of cofounders Mehdi Samadi and Justin Betteridge during their PhD studies at Carnegie Mellon University.
Now in growth mode, the company is scaling up rapidly and adding leading enterprise clients to its growing portfolio. Solvvy provides out of the box integrations with the existing CRM or helpdesk solutions such as Salesforce Service Cloud, Zendesk, Olark, etc. Leading companies are able to go live quickly and see immediate ROI with Solvvy's SaaS solution for support. Among its customers are companies such as GoFundMe, Vimeo, MailChimp, Upwork and TaskRabbit.
Headquartered in Palo Alto, Solvvy is a machine learning startup that is reinventing customer service experience while significantly reducing costs for the enterprise through its self-service solution. Solvvy lets companies answer complex customer problems by tapping into their knowledge base and prior customer interactions. Companies immediately reduce ticket volume by 15-20% and decrease operating costs while simultaneously improving customer satisfaction.
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