SONIFI deploys centralized platform to more than 5,000 hotels for portfolio-wide guest technology management

SIOUX FALLS, S.D., Nov. 9, 2026 /PRNewswire/ -- SONIFI, hospitality's leading guest technology managed services provider, has deployed SONIFI Central, an AI-assisted platform that helps hotels save staff time and deliver better technology experiences to their guests.

After announcing the initial launch of SONIFI Central earlier this year, the platform is now available to SONIFI's 5,000 customer properties as an enterprise tool with real-time monitoring of multiple guest-facing technologies, including Wi-Fi, interactive TV, casting, linear TV and telephony services.

"SONIFI Central is becoming a force multiplier for hotels. Customer feedback reinforces the tool is reducing staff burden, creating ancillary revenue opportunities and solving technology issues before they become guest complaints," said Paul Johnson, chief operating officer at SONIFI. "We know hotels are looking at every dollar spent, every staff hour and every guest encounter. We built SONIFI Central to give hotels a single screen to see every product in every room at every property."

Continuous scans identify new, unknown and offline devices, as well as network connectivity status across an entire portfolio. Self-healing protocols and AI-assisted automations proactively resolve issues for maximum uptime, and devices are tracked to ensure cybersecurity, licensing and compliance are always up to date.

The platform shows how guests use technology, measures the effectiveness of marketing promotions and provides data insights that better inform where hotels can optimize for more ROI and lower TCO.

Self-service features include network configurations, interactive TV customizations, troubleshooting tips, training guides and direct access to SONIFI's 24/7 support teams.

"We designed SONIFI Central to be easy to use for staff, so they can spend less time managing technology and more time delivering personal experiences to their guests," Johnson said. "We're developing even more advanced features, automations and third-party integrations to help hotels get the most out of their investments and set a new standard for their guests, their staff, and their brand."

About SONIFI
SONIFI is the largest guest technology managed services provider in hospitality, deployed in over 1.1 million rooms across 5,400 properties around the world. Global brands, ownership and management groups, and hotels of all chain scales trust SONIFI to deliver the best experiences with bundled Wi-Fi, interactive TV, streaming, in-room entertainment and telephony services. Learn why SONIFI's products and centralized managed services platform are leading the industry at sonifi.com.

SOURCE SONIFI Solutions