CALGARY, Alberta, May 17, 2016 /PRNewswire/ -- SPLICE Software, an automated communications technology leader, today announced that the company was included in Gartner's "Cool Vendors in Insurance, 2016" report. We believe it's a distinct honor for companies to be selected by Gartner, one of the world's foremost research and advisory firms. Each year, Gartner analysts who are experts in their respective fields select "Cool Vendors."
According to the report summary, "Gartner's Cool Vendors in insurance leverage mobile technologies, predictive analytics and the Internet of Things to deliver innovative solutions that create a compelling customer experience." The report also notes that "Life and P&C insurance CIOs can use this research to understand the emerging trends shaping the industry."
"We're thrilled to be included on Gartner's 'Cool Vendors' list," said Tara Kelly, President and CEO of SPLICE Software. "As companies increasingly recognize micro-moment opportunities to serve their customers better, we're there to help them succeed by synthesizing and applying the data that facilitates connections and enables communication across multiple platforms."
SPLICE Software products are designed to apply data effectively, delivering personalized service capabilities across the communication continuum, including voice, text, social media and email platforms. With SPLICE Software products, insurance carriers and broker-agents can deploy solutions built on a compliant, secure infrastructure to collect and share homeowner data and make it work harder for homeowners, broker-agents and carriers alike.
The SPLICE Dialog Suite™, which enables creation of personalized outbound messages for customers, combines data from a variety of sources - including carrier administrative systems and Internet of Things (IoT) data streams - with scripted dialogues and customer analytics, insurers and other companies can use the solution to manage communication related to claims, marketing, billing and appointments as well as administer surveys to continuously improve service.
The SquawkTM Connect n' Contact Solution supports connected home programs by working with insurance companies as well as IoT innovators, like those in the Smart Home space, to deliver highly personalized service that streamlines customer interactions and sends alerts about connected home issues - like appliance malfunctions and water leaks detected by sensors. With integrated communication capabilities, insurers can prevent losses and increase customer satisfaction.
"Connected home technologies are capable of delivering so much more than convenience," Kelly observed. "When companies synthesize and apply the data correctly, it can be transformative in a way that truly improves customers' lives, providing peace of mind for homeowners while at the same time reducing risk for insurers and helping them strengthen customers' bond with the brand. Forward-thinking insurers are already embracing these possibilities, and they'll be poised to win in the years ahead."
SPLICE Software enables companies to proactively reach out to customers for a range of other purposes, including welcome and onboarding, coverage renewals or upgrades, or to provide safety messages and claims processing information. As the IoT grows, data from connected home sensors, including smart water leak detectors and smoke alarms, will help insurers reduce property damage claims by proactively responding to warnings.
Learn more about SPLICE Software at www.splicesoftware.com. View the Gartner "Cool Vendors in Insurance, 2016" report at www.gartner.com/doc/3284621/cool-vendors-insurance.
About SPLICE Software:
SPLICE Software is the premier service providing custom solutions that connect corporate and consumer across all mediums of automated communication. SPLICE creates real-time, data-driven engagement that builds brand loyalty. Corporations are able to authentically interact with their consumers, in a personalized fashion that takes into account permissions and preferences, to create proactive, relevant communications. By this method, SPLICE improves the customer experience. With its patent-pending human voice software, SPLICE works to give your brand a distinctly human voice. For more information on SPLICE visit our website, connect via LinkedIn, or Twitter @SPLICESoftware.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Cool Vendors in Insurance, 2016, Juergen Weiss, Kimberly Harris-Ferrante, Jeff Haner, Laurie Shotton, 15 April 2016
SOURCE SPLICE Software