SquareTwo Financial Announces Fair Square Promise To Affirm Ongoing Commitment to Fair Customer Treatment

The company's practice of fair and respectful treatment of every customer is now demonstrated in a public promise and operational program

Jan 07, 2013, 08:00 ET from SquareTwo Financial

DENVER, Jan. 7, 2013 /PRNewswire/ -- SquareTwo Financial, a leader in the $100 billion asset recovery and management industry, today announced the launch of its Fair Square Promise, a public commitment and operational program that crystalizes the company's core focus on the fair and dignified treatment of the thousands of customers it works with each year to help resolve financial obligations.

"Our organizational DNA has always included the fair and honest treatment of customers," said Paul A. Larkins, SquareTwo Financial's president and CEO. "Our name, SquareTwo, is indicative of our practices and track record of treating customers with integrity and dignity. But now it's our promise – the Fair Square Promise – backed by a formal phased program we will share externally throughout 2013."

The Fair Square Promise:

FAIR - We promise to treat each and every customer fairly.
SQUARE – We promise to help our customers as they become financially balanced and whole.
PROMISE – More than a commitment, we promise to assist our customers in meeting their financial obligations.

In 2012, SquareTwo Financial helped more than 600,000 people resolve their outstanding financial commitments.

More features of the Fair Square Promise program will be announced throughout 2013.

"We value our customers," Larkins said. "Now, we are publicly affirming our commitment to fair and dignified treatment of each individual and business we work with to help resolve their financial obligations."

The impact of the Fair Square Promise is demonstrated in customer comments captured on the company's website:

"Thanks so much for all of your persistence and patience in getting this issue settled. This debt has hung over my head for some time now, and having been through such a horrific and bitter three-year divorce, it was a huge relief to get this piece of the puzzle finally put together and settled. Thanks again." – Terry

"Thank you very much for helping me during this terrible time I'm facing, and thank you for being very patient. You were very understanding. Your company was the easiest to work with, and trust me; I'm working with a lot of companies. Thanks again." – Donna

"We believe we will continue to garner comments like these as proof that we are delivering on our Promise," Larkins said. "The goal of the Fair Square Promise is to help our customers experience complete financial restoration, relief, wholeness, and the satisfaction of being treated fair and square."

About SquareTwo Financial:

SquareTwo Financial is a leader in the $100 billion asset recovery and management industry. Through its award-winning technology and unique Partner Network, SquareTwo Financial creates a more effective way for companies and consumers to resolve their debt commitments. Fortune 500 companies in the banking, credit card, and health care industries trust SquareTwo Financial to manage their debt portfolios. The company and its national network of legal partners extend the Fair Square Promise to customers so they know they will be treated with dignity and fairness. SquareTwo Financial is based in Denver, Colo. Visit www.squaretwofinancial.com for more information.

SquareTwo Financial Website: www.squaretwofinancial.com


Rick Roth
Chief Marketing Officer
SquareTwo Financial

Cori Keeton Pope
Keeton Public Relations

SOURCE SquareTwo Financial