STARTEK implements IntraNext Systems iGuard™ to protect customer credit card data

ENGLEWOOD, Colo., May 5, 2015 /PRNewswire/ -- STARTEK today announced that it has implemented IntraNext Systems iGuard™ to reduce PCI scope and increase payment security in their contact centers.  STARTEK is taking a proactive approach to contact center security by implementing iGuard to reduce the exposure of Personable Identifiable Information (PII) in the contact center and its employees, while providing a customer-friendly method where customers control their own data input.  In addition to increased security and reduced customer data exposure, STARTEK is measuring the reduction in average transactions times. 

Here's how it works: during a call, the live agent asks the customer to enter his or her PII using the touch-tone key pad on their telephone. The DTMF system automatically captures, aggregates and processes the data into the appropriate transaction system, toggling recording off and on if needed, and masking digits from the agent—all while the caller and live agent remain on the line together. In the event the customer needs assistance, the agent is still there to help, while the customers' data is securely protected by the DTMF capture technology.

Rod Leach, GM STARTEK Health & Emerging Services commented, "With iGuard we've ensured that we equip our team with the right tools, processes and technologies in order to protect critical client information."

Patrick Brown, IntraNext President, commented, "We appreciate working with STARTEK to provide iGuard benefits to both their agents and STARTEK's customer base.  The demand for customer security continues to grow and STARTEK has taken a leading role in offering this emerging technology to their customers." 

About STARTEK

STARTEK is a trusted BPO service provider of comprehensive contact center solutions. Our employees, whom we call Brand Warriors, are at the forefront of customer care and represent our greatest asset. For over 25 years, these Brand Warriors have been committed to making a positive impact for our clients' business results, enhancing the customer experience while reducing costs for our clients. With the latest technology in the BPO industry and our STARTEK Advantage System, our Brand Warriors instill customer loyalty through a variety of multi-channel customer interactions, including voice, chat, email and social media. Our service offerings include sales support, back office, customer care and receivables management, among others. STARTEK has delivery centers in the United States, Philippines, Canada, Honduras and through its STARTEK@Home workforce.

About IntraNext

Since 1996 IntraNext has provided contact centers with workflow solutions and efficiencies to increase performance and reduce cost. With more than 35,000 customer care agents across North America using IntraNext solutions, IntraNext is at the forefront of providing CTI based solutions compatible with major telecommunication systems and infrastructures.  For more information, go to www.intranext.com.

SOURCE IntraNext

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