SOUTHFIELD, Mich., April 12, 2011 /PRNewswire/ -- Stefanini TechTeam (www.techteam.com), a global provider of onshore, nearshore and offshore IT outsourcing services, announced today that Gartner, Inc. has positioned the company in the 2011 Leaders Quadrant for Help Desk Outsourcing, North America.
The report positions service providers based on their ability to execute and their completeness of vision. According to Gartner, "Leaders are performing well, have a clear vision of market direction and are actively building competencies to sustain their leadership positions in the market. All these providers have demonstrated that they have significant help desk outsourcing experience and understand the dynamics needed to deliver help desk services successfully. Experience weighs heavily in the Leaders quadrant."
"We are honored to be recognized in the Leaders Quadrant for Help Desk Outsourcing," said Antonio Moreira, CEO of Stefanini TechTeam. "As we expand our portfolio of services and our global reach, we remain committed to delivering thought-leadership and innovation to our clients with the responsiveness and flexibility we're known for. We believe the acknowledgment by Gartner is strong evidence of this."
Magic Quadrant for Help Desk Outsourcing, North America was authored by William Maurer, Bryan Britz, Helen Huntley, David Edward Ackerman and was published on March 29, 2011.
About the Magic Quadrant
The Magic Quadrant is copyrighted by Gartner, Inc., 2011, and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Stefanini TechTeam
Stefanini TechTeam is a leading provider of IT outsourcing services to large and medium sized businesses globally. The company's primary services consist of IT infrastructure outsourcing including help desk and desktop managed services; application development and lifecycle management services; systems integration and consulting. Stefanini TechTeam offers a range of service delivery options to meet the diverse needs of clients, including onshore, nearshore and offshore locations. Stefanini TechTeam, headquartered in Detroit, MI, was formed in 2010 following Stefanini IT Solutions's acquisition of TechTeam Global, a recognized global leader in IT Infrastructure outsourcing services. Earlier this year, Stefanini IT Solutions also acquired Virginia based CXI, a leading provider of SAP development and consulting services. Today, Sao Paulo-based Stefanini IT Solutions has 13,000 employees in 27 countries in the Americas, Europe, Africa and Asia, and more than 450 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.
SOURCE Stefanini TechTeam