PARSIPPANY, N.J., Oct. 19 /PRNewswire/ -- Strategic Products and Services (SPS) will announce a new business division focused on heritage Nortel users at the upcoming NEARMUG Conference, October 24th to October 27th at the Hyatt Regency in Newport, Rhode Island.
A Platinum certified Avaya Global Connect channel partner, SPS specializes in the design, installation and support of converged communication solutions, advanced IP telephony applications, unified communications, contact center, network infrastructure and mobility solutions. SPS holds the prestigious "Service Expert" and "SME Expert" endorsements from Avaya and has been recognized as one of North America's top technology integrators.
"Heritage Nortel users are in a period of significant transition and SPS believes they deserve support from a stable organization built to understand their present platform and unique needs," said John Poole, SPS president. "SPS respects the investments clients have made in Nortel and their loyalty to that product. We recognize that clients need reliable support and logical 'next-step' technology roadmap assistance that is consistent with their internal schedules, budgets and overall business objectives."
The SPS NES Practice is a separate division within the company with sole focus on supporting Nortel client needs. The practice is staffed with experienced technical, operations and engineering professionals certified on the products recently added to the Avaya portfolio following the Avaya acquisition of Nortel. Existing investments SPS has made in their Network Operations Center (NOC), infrastructure, engineering process and methodology will be leveraged, where appropriate, to ensure best-in-class support to Nortel users.
SPS is a Platinum Sponsor of the NEARMUG Conference and will be presenting two sessions during the event. "The Evolution of Enterprise-Wide Customer Care," will be presented Tuesday, October 26, at 1:10 pm by Jim Lagger, SPS contact center solutions architect. "Understanding the Vision: Avaya-Nortel Roadmap and Avaya Aura Architecture," will be presented by Mike Taylor, SPS chief technology officer, at 2:30 pm on Tuesday.
SPS Nortel Practice leaders will be introduced at NEARMUG and available throughout the conference to address questions. Visit the SPS NortelCare On-line Resource Center for the latest news, support updates, developments and migration paths or to request more information. www.spscom.com/TotalCare-Services/NortelCare.
Strategic Products and Services (SPS) is a global system integrator that designs and implements technology solutions to help customers become more efficient and competitive in their markets. With over 20 years of profitable growth and experience, SPS delivers integrated solutions to clients globally. SPS has offices in over 25 North American cities and is a founding member of the Intelligent Communications Alliance.
SPS is a Platinum certified Avaya Connect channel partner with the prestigious Service Expert and SME Expert designations. These endorsements from Avaya recognize broad competencies and differentiate SPS as an integration leader.
For the past four consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology (IT) solution providers, integrators, and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners. For more information, visit www.spscom.com.
Trade names listed are property of their respective owners.
SOURCE Strategic Products and Services