Stream Global Services Celebrates Opening of New Service Center in Egypt

Stream Expects to Hit Three-Year Target of Training and Employing 1,000 Egyptian Employees in First Year of Operation

Mar 24, 2010, 09:00 ET from Information Technology Industry Development Agency (ITIDA)

CAIRO, March 24 /PRNewswire/ -- Stream Global Services, Inc., (NYSE/AMEX: SGS), a premium business process outsourcing (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, today announced its continued global expansion with the inaugural opening of its new service center in Cairo, Egypt.

Stream's Chairman and CEO, Scott Murray, welcomed His Excellency Dr. Tarek Kamel, Minister of Communication and Information Technology, as well as local business leaders, Stream clients and the media at the launch of the center in 6th of October City.

Commenting on the new center, ITIDA's Chief Executive Officer, Dr. Hazem Abdelazim said, "The growth of Stream in Egypt over the last 12 months has been phenomenal and the launch of their dedicated service center marks their success and the attractiveness of Egypt as a destination for BPO. We're delighted that Stream has chosen Cairo for this new center and its commitment to training and employing Egyptian employees is testament to the quality of skilled workers we have here in the country."

This inauguration follows an agreement signed in Washington DC in June 2009 with the Egyptian Ministry of Communications & Information Technology (MCIT) and Egypt's Information Technology Industry Development Agency (ITIDA) to employ and train more than 1,000 Egyptian employees in its Cairo facility over the next three years.  In less than a year, Stream has trained and employed 800 Egyptian employees and expects to hit the 1,000 target by June 2010.

The new 800 plus seat center will support the growing demand for Stream's global BPO services. As a recognized top outsourcing destination, businesses are attracted to Egypt because of its central location and its economic and political stability.

Egypt's exceptional technical workforce, as well as its strong telecommunications infrastructure and central service location, make it a world-class destination to support Stream's global clients. The government's dedication to educational programs and Cairo's approximately 300,000 annual college graduates contributed to Stream's selection of the city for its newest center. In addition, Egypt's central location provides easy access for clients in North America, Europe, the Middle East and Africa.

Stream's Chairman and CEO, Scott Murray added, "Our Cairo service center has proven to be a great addition to our established footprint in EMEA and our new facility further underlines the success that Stream has achieved in this growing geographic market for our global client base. Our new Cairo service center is well suited to support our existing and future client base, with its highly technical support professionals and extensive language support".

As one of the first global service centers in Egypt focusing primarily on offshore contact center outsourcing for North America and Europe, Stream offers its services in English, French, German, Italian, Spanish and Arabic languages. The expansion into Egypt marks another milestone of providing Stream clients a diverse global strategy for locating their service requirements across multiple destinations with one global provider.

Contact details:

Ahmed Reda

Media & Communication Manager

Information Technology Industry Development Agency

T: +202 35 34 51 85


Sally Comollo

Director of Marketing Communications

T: +1 781-304-1847


Amirah Mercer

Hill & Knowlton

T: +1 212 885 0561


About ITIDA:

The Information Technology Industry Development Agency (ITIDA) is a governmental entity affiliated to Egypt's Ministry of Communications and Information Technology.  It is responsible for growing and developing Egypt's position as a leading global outsourcing location by attracting foreign direct investment to the industry and maximizing the exports of IT services and applications.

Located in the heart of the modern business environment at Smart Village, the six hundred acre business park on the outskirts of Cairo, ITIDA is a self sustainable entity that drives the IT industry in Egypt and raises awareness among the Egyptian people of the benefits and use of ICT to advance socio-economic welfare of the whole community.

About Stream Global Services:

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management services including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media and financial services companies. Stream's service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting more than 35 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients.  To learn more about the company and its complete service offerings, please visit

SOURCE Information Technology Industry Development Agency (ITIDA)