Study Reveals Pendo Customers Achieved 396% ROI By Improving Software Experiences for Employees

Total Economic Impact™ study finds $3.8 million in benefits and nearly 100,000 hours of increased employee productivity enabled by Pendo

RALEIGH, N.C., April 2, 2025 /PRNewswire/ -- Pendo, the world's first software experience management platform, today announced the findings of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting. A composite organization representative of interviewed enterprises using Pendo achieved $3.81 million in benefits over three years after an investment of $765,000, with a payback period of less than six months.

Pendo and a guest speaker from Forrester will discuss the research findings during a webinar on April 2 at 9:00 a.m. PT/12 p.m. Join or watch the recording here. Download the study here.

"Pendo has given time back to branch users to focus on what matters most, including increasing net new assets, spending more time talking with clients, and building deeper relationships," a Pendo customer in the financial services industry told Forrester.

According to the study, Pendo customers have realized the following benefits over three years:

• $1.2 million in product team efficiencies. Using Pendo analytics, teams have a better understanding of the software platforms and features most used by employees.
  
  
• $1.1 million in savings from more efficient training and onboarding. Pendo in-app guides drove a 50% increase in the speed of software adoption and onboarding.
  
  
• $1.3 million in increased productivity. Companies saved 94,500 employee hours as they made continuous improvements based on user feedback, insights, and analytics.

"Today's companies run on software, but too much of it is difficult for employees to use," said Todd Olson, Pendo CEO and co-founder. "Our customers are transforming how they build, launch, and drive adoption of workplace software. With this study, we can finally quantify the cost savings, productivity gains, and overall business impact companies realize by using Pendo."

About Pendo:
Pendo's mission is to improve the world's experience with software. From SaaS and mobile to AI and agentic workflows, Pendo makes software smarter, smoother, and easier to use. More than 14,000 companies use Pendo to provide better software experiences for over 800 million people every month. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io.

SOURCE Pendo