WAYNE, Pa., April 11, 2012 /PRNewswire/ -- SunGard Availability Services today announced latest additions to its Enterprise Cloud Services portfolio. A new Managed Workflow feature further enhances the built-in resilience of SunGard's enterprise-ready Infrastructure-as-a-Service offering by helping customers proactively reduce the risk and exposure associated with making system changes to live cloud environments. SunGard has also added a non-managed virtual machine option that customers can utilize for non-mission critical environments.
Managed Workflow for Reduced Risk to Live Cloud Environments
With Managed Workflow, SunGard Enterprise Cloud Services customers can work within the SunGard cloud portal to modify their infrastructure, such as adding new virtual machines, storage, or changing the firewall policy to address a security vulnerability. A SunGard cloud expert reviews the request – and recommends modifications if needed to help ensure availability – before changes are executed through IT automation, providing a safeguard against avoidable outages while still delivering rapid provisioning of new cloud service.
The SunGard Enterprise Cloud Services portal enables customers to view, manage and request compute resources on demand and review the change review via the portal.
SunGard cloud customers will also have the opportunity to view or manage non-managed virtual machines within their cloud environment. The non-managed offering provides customers an environment for less critical systems, test and development, and non-production applications. Customers can remotely log into these virtual machines and perform a wide variety of administrative tasks such as restarting a VM or applying a patch.
"There is a need in certain, non-critical cloud environments, for instant response to change requests in an environment. However, the evaluation of a change request is vital for live production environments, where a system change can create a problem that may take down the entire infrastructure," said Mark Bowker, Senior Analyst, Enterprise Strategy Group. "Having a global team of skilled, quality engineers reviewing proposed cloud changes brings great value to cloud customers. The approach enables SunGard to apply the knowledge gained from managing its cloud deployments to help ensure any change produces a successful result."
"We consistently apply the knowledge we gain from working with our customers to evolve our cloud solutions," said Rob Walters, vice president, SunGard Availability Services. "Organizations choose SunGard Enterprise Cloud Services because it's a secure, fully managed, enterprise-ready solution. We incorporated a workflow feature into our portal to ensure the highest levels of performance, availability and security during changes to a critical environment. Many customers also want to leverage our cloud for less critical applications or non-production use cases," Walters continued. "Our new Pre-Production service provides a more flexible environment with the right services for customers' test, development and staging needs in support of their production deployments."
SunGard's Enterprise Cloud Services are an Infrastructure-as-a-Service offering where SunGard manages availability and security of compute, network and storage resources. This approach delivers higher efficiency and availability for customer production applications. SunGard's Enterprise Cloud Services also include a managed multi-site recovery option which provides a secondary cloud site for recovery – operational within four hours – should the primary cloud site experience an outage. SunGard provides customers an SLA of 99.95 percent infrastructure uptime measured by virtual device.
About SunGard Availability Services
SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software to over 9,000 customers globally. With approximately five million square feet of datacenter and operations space, SunGard Availability Services helps customers improve the resilience of their mission critical systems by designing, implementing and managing cost-effective solutions using people, process and technology to address enterprise IT availability needs. Through direct sales and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business. To learn more, visit www.sungardas.com or call 1-800-468-7483. Connect with us on Twitter, LinkedIn and Facebook.
SunGard is one of the world's leading software and technology services companies. SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $4.5 billion, SunGard is the largest privately held software and services company and was ranked 434 on the Fortune 500 in 2011. For more information, please visit www.sungard.com.
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