SunGard Availability Services Launches Cloud-Based Managed Recovery Offerings Backed by Contractual Service Levels

WAYNE, Pa., Aug. 29, 2011 /PRNewswire/ -- Application availability is a key priority for IT organizations supporting mission-critical business processes. But many companies grapple with identifying the most effective, secure and efficient solution that fits the complexity of their IT environments.  To help organizations meet this challenge, SunGard Availability Services is augmenting its portfolio of offerings with Recover2Cloud, a suite of managed recovery services backed by guaranteed service levels.  

As part of all Recover2Cloud services, SunGard assumes recovery responsibility on behalf of an organization, with skilled operations staff driving solution deployment and performing 24/7 monitoring, troubleshooting and testing. In case of an outage in the customer's production environment, SunGard also performs the recovery.

This new suite of services leverages a secure, enterprise-grade cloud platform and delivers a variety of recovery time and recovery point service levels.

• Recover2Cloud for Server Replication incorporates asynchronous server-based replication and is suited for virtual, physical and cloud-based applications requiring recovery in less than four hours.
• Recover2Cloud for Vaulting restores data from an online vault and delivers application recovery in less than twenty-four hours.

An additional service in this family, leveraging storage virtualization technology, is expected to be released later this year.

"For most firms, continuous access to data and information has never been more critical than it is today. The resilience of these businesses, therefore, is heavily tied to IT," stated Laura DuBois, program vice president, IDC. "SunGard's Recover2Cloud services enhance its existing portfolio with important features like SLA guarantees, service automation and recovery orchestration, and enterprise-class services. Organizations are advised to look for these types of features, and carefully evaluate their service provider's capability to deliver them, in order to gain best value for their recovery investment."

"In the world of application availability, there is no one-size-fits-all solution," said Larry Coble, senior vice president and general manager, recovery services at SunGard Availability Services. "Leveraging a cloud platform enables us to expand the recovery options we offer to our customers, both as stand-alone services and as part of tiered recovery solutions. Based on what we're hearing from customers, the managed recovery aspect we are building into many of our services is expected to help deliver significant value.  It is an area where in-house knowledge is often missing, and where SunGard has significant experience."

SunGard also offers consulting services that support organizations in developing and managing solutions in the areas of enterprise resiliency, technology architecture and infrastructure operations.  

About SunGard Availability Services

SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software to over 9,000 customers globally.  With approximately five million square feet of datacenter and operations space, SunGard Availability Services helps customers improve the resilience of their mission critical systems by designing, implementing and managing cost-effective solutions using people, process and technology to address enterprise IT availability needs. Through direct sales and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business. To learn more, visit www.sungardas.com or call 1-800-468-7483.  Connect with us on Twitter, LinkedIn and Facebook.

About SunGard

SunGard is one of the world's leading software and technology services companies. SunGard has more than 20,000 employees and serves more than 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, higher education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $5 billion, SunGard is ranked 434 on the Fortune 500 and is the largest privately held business software and IT services company. Look for us wherever the mission is critical. For more information, please www.sungard.com.

Trademark Information: SunGard and SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

SOURCE SunGard Availability Services