Superior Customer Experience is the New Competitive Differentiator in Healthcare

Placing the Customer Experience at the Heart of Healthcare Success

Oct 17, 2013, 08:05 ET from TeleTech

DENVER, Oct. 17, 2013 /PRNewswire/ -- The Affordable Care Act is giving customers the power to choose their own healthcare coverage. This means that more than 30 million healthcare customers will enter the marketplace. Now, healthcare organizations that were traditionally focused on their B2B customers will have to find different ways to connect with these new enrollees. How are healthcare organizations preparing to alter their strategies to meet the needs of these customers and compete in the new era?


The October edition of TeleTech's CExpress newsletter discusses the importance of creating high-touch customer experiences in the healthcare industry. The organizations that are able to rebuild their cultures around the customer experience will ultimately stand above the competition.

TeleTech's October CExpress includes:

The CExpress newsletter is published 12 times a year and is designed to inspire customer experience excellence. Each issue contains the best customer-centric thought-leadership and in-depth research articles. Sign up to have the publication delivered right to your inbox.


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