Survey Says S1 IT Solutions Excels in Customer Satisfaction

BOISE, Idaho, Aug. 28, 2014 /PRNewswire/ -- The results of a customer satisfaction survey released today reveal that technology provider S1 IT Solutions earns top ratings in customer satisfaction, with 91% of customers saying they would recommend S1 to a co-worker or another company.

S1, a ConvergeOne company, is a leading IT solutions provider, offering comprehensive IT strategy and architecture services backed by extensive expertise in infrastructure consulting, systems integration, and virtualization and optimization technology. Aligned with prominent partners such as IBM, S1 provides expertise in planning, design and implementation of technology that helps organizations achieve their business objectives and improve the delivery of services.

"At S1 IT Solutions, we're committed to serving as a trusted advisor and doing whatever it takes to deliver the very best solutions and support for our customers' IT needs," according to Erik Cline, Vice President of Sales at S1. "We're proud of our approach and highly gratified that the 2014 survey shows that our customers agree — their satisfaction is our top priority!"

Designed to gather key performance metrics and identify areas for improvement, the customer satisfaction survey was hosted by an impartial third party and conducted online between April 14 and May 1, 2014. Customers were invited to rate various aspects of S1 on a scale of 1 to 10, give their opinions of the company, and provide information on their business and their technology plans for 2014–2015. Results of the survey included the following:

• Based on ratings in the 8 to 10 (high) range, S1 scored 91% in Overall Satisfaction, exceeding its target of 80%.
• Based on ratings in the 8 to 10 range, S1 also scored 91% in Likelihood of Recommending, again beating the 80% target figure.
• In the Net Promoter Score (NPS) — based on the Likelihood of Recommending and the difference between the percentages giving high scores of 9 and 10 (promoters) and low ratings of 1 to 6 (detractors) — S1 earned a whopping 87%, far exceeding the 30% target.

Open-ended questions also produced glowing reviews for S1 IT Solutions, with customers praising the company for both its top-notch technical expertise and its dedication to providing the responsive service that customers need to succeed.

"We are so pleased that the results shows S1 delivers great value and exceptional support that helps our customers meet their technology goals and business initiatives," said Cline. "Best of all, the survey has provided us with added insights into our customer's technology needs, priorities, plans and 'wish lists' — empowering us to help them leverage technology to achieve their vision for the future."

For more information about S1 and its leading-edge IT solutions, please visit www.chooseS1.com or call 800.805.0054.

About S1 IT Solutions
S1 IT Solutions is a Premier IBM solution provider and has highly skilled sales, engineering and support teams that are trained and certified in technologies including Cisco, Microsoft and NetApp as well as IBM. S1's certified technical engineers use industry best practices to help organizations increase efficiency and reduce costs through solutions such as server migration/consolidation, storage, virtualization, disaster recovery, high availability, business continuity, security, data management and dynamic infrastructure.

S1 IT Solutions is headquartered in Boise, ID, with regional offices in Portland, OR, Denver, CO, Southport, CT, and Dallas, TX. For more information, contact Chelsea Jones, Vice President of Operations and Marketing, at 208.381.0679 or [email protected].

SOURCE S1 IT Solutions