Sword Ciboodle Names Mitch Lieberman VP of Strategic Marketing

CHICAGO, Jan. 5, 2011 /PRNewswire/ -- Sword Ciboodle, a global leader of customer oriented business software and services, today announced the appointment of Mitch Lieberman to the position of VP of Strategic Marketing in charge of product positioning and messaging.  In his new role with the company, Mitch will be tasked with maintaining and expanding upon Sword Ciboodle's Americas marketing efforts, innovating Customer Service in the age of Social as well as customer, analyst and partner engagement programs.

Mitch brings with him more than 15 years of experience within the high technology sector, including software architecture, solution strategy and product design, all within the CRM and Contact Center space.  Most recently focusing on Social CRM where Social Technology meets traditional CRM and contact center solutions, Mitch has continuously shown his leadership in developing and delivering creative, leading edge solutions. The solutions have included cloud based infrastructure, open source software, customer relationship management platforms, and an innovative combination of social media with traditional CRM offerings.

"We consider Mitch to be a unique talent who has the special ability to recognize the challenges that our customers face with the growth of online social influence," said Paul White, CEO of Americas for Sword Ciboodle. "Mitch's addition to Sword Ciboodle showcases our commitment to building a team of the most talented leaders in the industry as we continue to grow our company into one of today's leading contact center solution providers."

"I am truly excited to be joining Sword Ciboodle, as it provides me with a completely unique opportunity to be a part of an organization that is reinvigorating the contact center environment," said Mitch Lieberman, VP of Strategic Marketing at Sword Ciboodle.  "My new role at Sword Ciboodle will enable me to service clients with a combination of best-of-breed technologies and an experienced team of industry leaders."

"Mitch Lieberman is a thought leader when it comes to both traditional CRM and Social CRM - plain and simple," said Paul Greenberg, analyst and President of The 56 Group, LLC.  "He is knowledgeable and insightful, able to deal with the practical present and ascertain the cutting edge future. He is a trusted partner with a proven track record; he knows how to make things work." 

This announcement follows steady progress throughout 2010 within Sword Ciboodle, which included the launch of a new social CRM solution, Ciboodle Crowd, and partnerships that incorporated the latest in customer intelligence tools to create richer and more profitable interactions for companies and customers in the contact center.  

For more information on Sword Ciboodle, including a full listing of company locations, clients, and offerings please visit: www.sword-ciboodle.com.

ABOUT SWORD CIBOODLE

Part of the global Sword Group, Sword Ciboodle delivers award-winning, process-managed CRM software to contact centers worldwide. With staff located across 5 continents, the company's customer service software helps clients achieve higher revenues from their customers and reduce operational costs. Clients include Sears, Sony, Admiral, JP Morgan Chase, Standard Bank and Eskom.

The company's cross-channel software promotes customer intelligence and choice, with their family of products providing a continuum of options to manage customer interactions.  Their suite of modules includes: Ciboodle One, an intelligent desktop; Ciboodle Flow, case management software; Ciboodle Live, web based self-service; and Ciboodle Crowd, a social CRM platform.

Sword Ciboodle is consistently recognized by industry analysts as one of the world's leading customer-centric technology providers. The company has been featured in the prestigious Gartner Magic Quadrant, CRM Customer Service Contact Centers, for five consecutive years.

For more information, please visit www.sword-ciboodle.com.

SOURCE Sword Ciboodle