Symphony EYC Announces Merchandise Management and Store Operations for Omni-Channel Commerce

PALO ALTO, Calif., Oct. 3, 2013 /PRNewswire/ -- Symphony EYC, a global leader in delivering ROI for retailers and manufacturers using customer insights to drive execution, today announced Symphony EYC Merchandise Management and Store Operations for omni-channel commerce. Designed to give retailers a 360-degree view of their customers, products and inventory across all shopping channels, Symphony EYC Merchandise Management supports today's complex shopping environment where customers can browse, buy and collect anytime, anywhere.

On October 10, Symphony EYC will sponsor a RISNews Webinar "Retailer Point of View: Five Steps to Effective Omni-channel Merchandise Management." This instructive session will feature Symphony EYC and recent Chico's CIO, Gary King as they outline the importance of retailers to have unified master data management across all products and channels in order to maximize profitability in the era of omni-channel operations.

Omni-Channel Support for Orders, Inventory and Suppliers

With multi-channel master data and merchandise operations at its core, Symphony EYC Merchandise Management presents a real-time view of products, prices, locations, vendors and customers in order to present a consistent and seamless offer across channels. Quick and efficient order fulfillment and inventory management ensures retailers achieve profitability across all operational channels. As a result, retailers can share product information across channels for managing:  

• One-to-many purchasing, pricing, promotions and order fulfillment;
• One-to-many relationships across merchandise, suppliers, network and logistics;
• Global available to promise;
• Imports management and inventory valuation;
• Real-time inventory and margin visibility and traceability across the network; 
• Cross-channel inventory visibility to enable customer choices on fulfillment;
• Assortments, deals and customer orders;
• Modular offers with flexible phasing, speed of delivery and low total cost of ownership;
• Support for all retail, wholesale and franchise complex business models. 

In order to keep up with current and future changes in customer behavior, omni-channel retailers need to have order management and assortment control across all channels. Based on 25 years of partnering with global retailers, Symphony EYC Merchandise Management enables retailers to offer their customers the flexibility of shopping where they want with assurance of inventory availability linked to options for pickup, delivery or in-store product fulfillment.

"Symphony EYC Merchandise Management provides retailers with necessary insights into the impact of their business decisions so that they can make choices which will better enable personal engagement, proactive merchandise and operations management and optimize profitability," said Ellen Dixon, global SPV marketing, Symphony EYC. "What makes this all possible is Symphony EYC's unified data and inventory availability that serves as the single foundation for all retail processes."

Multimedia and Resources

• Learn more about Symphony EYC Merchandise Management
• Register for the October 10 joint RISNews / Symphony EYC  Webinar: "Retailer Point of View: Five Steps to Effective Omnichannel Merchandise Management."
• Follow Symphony EYC on Twitter @SymphonyEYC

About Symphony EYC

Symphony EYC delivers ROI for retailers and manufacturers by using customer insights to drive execution through software and services that enable a better customer experience and optimized operations. The solutions optimize multi-channel customer engagement strategies, assortment, merchandising, marketing, inventory fulfillment, store operations and supply chain execution ensuring multi-channel connectivity of both the customer experience and retail operations. Deployed in over 70 countries, Symphony EYC is a strategic partner to leading retailers and manufacturers worldwide enabling them to differentiate against the competition, improve productivity and deliver value to the bottom line. More at www.eyc.com and follow us on twitter @SymphonyEYC.

Press Contact:

Joan Geoghegan
[email protected]
978-371-3921

SOURCE Symphony EYC