TantaComm Announces First Quarter Release for Contact Center Interaction Recording and Workforce Management

MIDDLETON, Wis., April 2, 2014 /PRNewswire-iReach/ -- TantaComm, a leader in interaction recording and quality and performance management applications, has added a new product and several new features with their Q1 2014 product release announced today. The new product, Manage powered by Aspect®, was announced last quarter and shown at the Enterprise Connect show in March in Orlando, Florida. Manage is a suite of workforce management tools for forecasting, planning and scheduling the contact center workforce. This quarter's existing product enhancements were focused on new features for the Capture call audio and screen recording product suite for both the enterprise and small to mid-size operations.

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"TantaComm is known to be very responsive to customer requests and our agile development methodology supports our aggressive quarterly product development cycle. This allows us to stay current with market requirements and provide our clients with continuous product enhancements and new features," said Nick Morris, Vice President of Technology at TantaComm. "In addition to our standard product development schedule, each quarter we field and deliver numerous custom requests from clients that typically also benefit our broader client base in future releases."  

"We have been very impressed with the responsiveness we have seen from TantaComm on new product enhancements," said Steve Porter, Director of IT at S&P Data, a large Canadian contact center outsourcer. "When we request a customization for one of our clients, there's a good chance we'll see it in the next quarter's release. TantaComm is by far the most responsive software vendor I've worked with in this space."  

Q1 Product Releases and Enhancements

As part of the Q12014 product schedule, TantaComm has released Manage, a fully integrated and comprehensive Workforce Management solution powered by Aspect®. In addition, the company added numerous features that provide the highest levels of interaction recording reliability and security as well as improvements to the user interface that make the products even easier to use and administer. TantaComm will be sharing the Q1 product updates with current customers on a quarterly Webcast scheduled on April 23^rd.

About TantaComm

TantaComm is a global innovator of solutions for contact centers of all sizes. Our solutions include customer interaction recording, compliance, quality management and workforce management. Our product suites are full-featured, fast to deploy and easy to use. We offer a broad range of technical, implementation, support and financial options to meet a wide array of customer needs and budgets. With over 20 years of experience and an annual customer retention rate of 98% we deliver like no other vendor. For more information visit www.tantacomm.com.

Media Contact: Mary Zinn, TantaComm, 608-826-5139, [email protected]

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SOURCE TantaComm