TD Bank Receives Highest Ranking in Florida from J.D. Power and Associates Retail Banking Satisfaction Study

Apr 18, 2013, 09:10 ET from TD Bank

CHERRY HILL, N.J. and PORTLAND, Maine, April 18, 2013 /PRNewswire/ -- TD Bank, America's Most Convenient Bank, is Florida's highest ranked bank in customer satisfaction according to the 2013 J.D. Power and Associates Retail Banking Satisfaction StudySM. The study, fielded in January-February 2013, measures customer satisfaction within retail banking through six factors: account activities; account information; facility; fees; problem resolution; and product offerings. 

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"The recognition from J.D. Power and Associates is a demonstration of the passion that TD Bank and our employees have to serve customers," said Ernie Diaz, TD Bank's Regional President in Florida. "We work hard to create legendary experiences and thank Floridians for giving us to the chance to meet their banking needs as TD continues to grow in the Sunshine State."

TD Bank offers customers:

  • Locations that are open early and open late seven days a week
  • Longest hours in the markets we serve
  • Live Customer service 7/24/365
  • Access to thousands of ATMs throughout North America
  • Instant issue debit cards
  • Next day funds availability
  • Pet friendly stores
  • Free Penny Arcade, coin counting machines, for customers at most locations
  • Free mobile and online banking with bill pay

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction.  The company's quality and satisfaction measurements are based on responses from millions of consumers annually.  For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing nearly 8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J., and Portland, Maine. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD." To learn more, visit