TeamSupport Announces Integration with Microsoft Visual Studio Team Services to Enhance Software Development Efficiency
DALLAS, July 13, 2017 /PRNewswire/ -- TeamSupport, a top B2B help desk and customer support software solutions company, today announced their latest built-in integration with Microsoft (MSFT) Visual Studio Team Services, also known as Team Foundation Server. Visual Studio Team Services (VSTS) is a bundled suite of DevOps tools that can also integrate with other business tools. TeamSupport's integration with VSTS makes it even easier for software developers to keep track of all their development work and collaborate with other team members.
VSTS helps users plan, build, and ship software across a variety of platforms. They offer both cloud (VSTS) and installed (TFS) versions to meet any organization's needs. VSTS offers a wide range of functionality including version control, code sharing, and tracking of features, bugs, work items, and more. With a focus on agile development including continuous integration and deployment, the integration is a natural fit for TeamSupport, who focuses on team collaboration and hyper-efficient customer support for business to business software and technology companies.
"Helping our customers' to collaborate more effectively within and across teams to improve issue resolution is our primary focus," said Robert C. Johnson, CEO of TeamSupport. "Integrating with VSTS seemed like a no-brainer since a large portion of our customers incorporate software development. By integrating TeamSupport with VSTS, support teams and developer teams can share pertinent information faster and more efficiently."
With the new integration, TeamSupport customers who use either VSTS or TFS can quickly and easily share information about projects, such as bug tracking or feature development. The native integration supports syncing of various standard and custom fields, and allows multiple TeamSupport tickets to be linked with VSTS work items. Comments and actions are also shared seamlessly, so both support reps and developers can be updated in real time.
"In software companies the support team tends to work very closely with the development team, especially on feature requests and bug fixes, so sharing information is critical to maximizing efficiency," Johnson observed. "With TeamSupport's VSTS integration, collaborating on these issues is easier than ever before."
Designed by B2B support professionals especially for organizations that provide external customer support, TeamSupport offers an array of tools that make it easy for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport's solution makes it easier for support agents to resolve individual tickets while managing the overall customer relationship. Find out more at www.teamsupport.com.
About TeamSupport
TeamSupport, based in Dallas, Texas, is an online help desk and customer support application built specifically for business to business support. Built by a team of veteran software company executives, TeamSupport has won many industry awards, including being ranked on CRM Magazine's elite list of Rising Stars recognizing the industry's most innovative and growing CRM-related software solutions. Learn more about why TeamSupport is one of the best help desk software solutions today and the trusted customer support software provider to prominent business clients worldwide by visiting www.TeamSupport.com.
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