TeamSupport Integrates with Oracle Sales Cloud for Collaborative Customer Support that Helps Teams Close Deals Faster

DALLAS, Jan. 6, 2015 /PRNewswire/ -- TeamSupport.com, a leading provider of customer-focused B2B customer support software, today announced their integration with Oracle Sales Cloud. The combination gives Oracle customers the ability to integrate their support and sales efforts to gain greater visibility into the entire customer experience, close more deals faster, and foster long-term customer loyalty.

The TeamSupport application is also available in the Oracle Cloud Marketplace, the one-stop source for partner applications for Oracle Sales Cloud, a robust CRM solution that enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation. 

TeamSupport is a collaborative, cloud-based B2B customer support software that enables cooperative customer service and problem solving. Where most support solutions focus on individual tickets and limit communication to just one rep and one customer, TeamSupport allows multiple team members to collaborate to resolve issues and monitor progress, giving businesses the tools to understand and manage customers at the company level as well as to provide personalized service at the individual user level. TeamSupport's robust software enables B2B companies to stop reactively managing tickets and start proactively meeting customer needs, putting the focus of customer support back on the customer, where it belongs.

Integrating TeamSupport with Oracle Sales Cloud allows sales and support teams to work closely together so that both sides can get a holistic view of the customer relationship. Today's rapid sales cycle requires the sales team to be aware of any customer support issues that may be affecting their ability to close a deal or upsell a prospect. Without visibility into how their customers are interacting with the support department, sales teams miss out on valuable insight. The tight integration between TeamSupport and Oracle increases the sales team's ability to understand customers' issues more fully and help close deals.

Both Oracle Sales Cloud and TeamSupport are customer-focused, collaborative systems that improve the user experience and provide sales and support teams with the tools they need to do their jobs faster and easier. This new integration further enables collaboration by removing barriers between sales and customer support. Customer contact data is automatically synced from Oracle to TeamSupport, and tickets created in TeamSupport are pushed to Oracle. This eliminates the need for duplicate entry in multiple systems and gives field sales reps visibility into customer service issues that may affect their sale.

"TeamSupport is committed to helping customer support and help desk teams serve their customers better, faster, and with greater collaboration," said Robert C. Johnson, CEO of TeamSupport. "Our integration with Oracle Sales Cloud further extends the capabilities of both systems so that users gain a deeper understanding of their own customers."

Oracle Sales Cloud users can download the TeamSupport application now by visiting the Oracle Cloud Marketplace at https://cloud.oracle.com/marketplace/listing/104464/TeamSupport.com/.

About TeamSupport

TeamSupport.com, based in Dallas, Texas, is a cloud-based collaborative customer support software that enables cooperative customer service and problem solving. Designed to meet the unique needs of B2B customer support workflows, TeamSupport eliminates siloes between customer-facing teams, allowing them to work together to resolve issues faster and monitor the entire customer relationship. With TeamSupport, companies can stop reactively managing tickets and start proactively meeting customers' needs. To learn more about TeamSupport, or to sign up for a free 14-day trial now, visit www.TeamSupport.com.

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle, visit www.oracle.com.

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SOURCE TeamSupport