DALLAS, June 8, 2017 /PRNewswire/ -- TeamSupport, a top B2B help desk and customer support software solutions company, today announced the launch of a new feature that makes it easy to post TeamSupport messages on Slack. With about five million daily users, Slack is the most popular team communication tool in the technology sector. TeamSupport's integration with Slack makes it simple for Slack users who rely on TeamSupport to keep track of all their work communication on a single platform.
Slack helps users organize work conversation groups into team channels and integrates productivity apps like Google Drive, making Slack a popular workplace collaboration tool. And that's why it makes sense for TeamSupport, a customer support solution that prioritizes collaboration, to integrate with Slack.
"We're always looking for ways to improve our customers' efficiency and workflow," said Robert C. Johnson, CEO of TeamSupport. "Slack is a natural integration for us because it's the #1 team communication tool in the technology space today, and TeamSupport of course has always been a collaborative support system. By integrating TeamSupport and Slack, support teams can share pertinent information faster and more efficiently."
With the new Slack integration feature, TeamSupport customers who use Slack can easily set up and configure an automated TeamSupport feed to any Slack channel, ensuring that their TeamSupport activities are stored on Slack. A "Post to Slack" option appears in the Ticket Automation function in TeamSupport to facilitate seamless data transfer. That way, Slack users can be notified in real-time when specified criteria are met, without having to leave the platform. This is very useful for example when an urgent ticket comes in, to alert the team if a ticket has gone stale, or even when a positive or negative agent rating is received.
"Now support agents can use the top communication tool together with the industry's best help desk and customer support software," Johnson observed. "With TeamSupport's Slack integration, the workflow between the two solutions is simple and intuitive, making teamwork a breeze."
Designed by B2B support professionals especially for organizations that provide external customer support, TeamSupport offers an array of tools that make it easy for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport's solution makes it simpler for support agents to resolve individual tickets while managing the overall customer relationship. Find out more at www.teamsupport.com.
TeamSupport, based in Dallas, Texas, is an online help desk and customer support application built specifically for business to business support. Built by a team of veteran software company executives, TeamSupport has won many industry awards, including recently being ranked to CRM Magazine's elite list of 2014 Rising Stars recognizing the industry's most innovative and growing CRM-related software solutions. Learn more about why TeamSupport is one of the best help desk software solutions today and the trusted customer support software provider to prominent business clients worldwide by visiting www.TeamSupport.com.
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