TeamSupport Ranks Highest in Help Desk Customer Satisfaction in G2 Crowd's Best of 2014 List
Top Business Software Review Platform Ranks TeamSupport Higher than Freshdesk, Zendesk
DALLAS, Jan. 13, 2015 /PRNewswire/ -- TeamSupport.com, one of the industry's top B2B help desk and service desk software solutions, today announced that the company achieved the highest customer satisfaction rating in the help desk category for G2 Crowd's Best of 2014 list. Coming in ahead of Freshdesk and Zendesk, TeamSupport garnered an average of 4.6 out of five stars and glowing reviews from customers. G2 Crowd, a leading independent consumer-based business software platform, analyzed user reviews to select the software solutions that delivered the best service in 2014.
TeamSupport specializes in providing a cloud-based help desk and customer support application that helps businesses manage their customer relationships more efficiently and effectively. Recognizing that companies who serve other businesses need to manage the entire customer relationship rather than just individual tickets, TeamSupport was built from the ground up with features designed especially to manage B2B relationships, including unique collaboration tools.
"The team behind TeamSupport has deep experience in the B2B software industry, so we understand the unique demands of the sector," said Robert C. Johnson, CEO of TeamSupport. "We're honored to receive this recognition from G2 Crowd in the Best of 2014 list, and it's especially gratifying to get the top ranking in customer satisfaction. Our objective is to help companies put their customer support focus back on their customers, and our inclusion at the top of the customer satisfaction list tells us we're succeeding by helping our customers succeed."
Much more than another ticketing system, TeamSupport helps companies focus on the big picture. Built on the premise that collaboration is the key to delivering superior customer support, TeamSupport is designed to enable businesses to benefit from everyone's collective wisdom and experience as they resolve issues and manage the overall customer relationship.
G2 Crowd, which curates nearly 25,000 business software reviews as the world's leading business software review platform, features pages of reviews written by TeamSupport business software users. One TeamSupport user wrote, "I love that TeamSupport is a 'one stop shop' for many different facets of support. From this one application we can manage all our email support requests, chat with other reps about tickets, pull meaningful reports about our support volume AND now we have integrated customer support chat. They are also always enhancing their product to make our jobs easier."
Another TeamSupport user said, "We have put TeamSupport to work in all divisions of our software development company, from the onset of a new contract we are able to track the delivery, implementation and training processes. User-defined fields assist us in tracking billable hours and facilitate our monthly revenue recognition process."
Read more user reviews at https://www.g2crowd.com/products/teamsupport/reviews. To learn more about TeamSupport's customer-centric support software, visit www.teamsupport.com.
About TeamSupport
TeamSupport, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many industry awards, including recently being ranked to CRM Magazine's elite list of 2014 Rising Stars recognizing the industry's most innovative and growing CRM-related software solutions. Learn more about why TeamSupport is one of the best help desk software solutions today and the trusted customer support software provider to prominent business clients worldwide by visiting www.TeamSupport.com.
SOURCE TeamSupport
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