TeamSupport Receives 2015 CUSTOMER Magazine Product of the Year Award

DALLAS, Dec. 30, 2014 /PRNewswire/ -- TeamSupport is proud to announce that it has won the 2015 "Product of the Year" award from TMC's CUSTOMER magazine, the leading source for news and product information across the communications and technology industries. This award is a testament to the innovative and superior quality of TeamSupport's collaborative customer support solutions, as well as to the company's impressive growth.

TeamSupport's software enables cooperative customer service and problem solving. Rather than limiting communication to just one support rep and one customer, TeamSupport's technology breaks down barriers between teams, allowing all appropriate team members to get involved in resolving issues. As a result, groups are able to work together to solve problems faster and more effectively.

"We are honored to receive the Product of the Year Award because it demonstrates the importance of B2B customer support software that works to improve the entire customer experience," said Robert C. Johnson, CEO of TeamSupport. "The award validates our mission of getting the focus of customer support back on the customer where it belongs, rather than just focusing on individual tickets."

TMC's "Product of the Year" award rewards companies that offer the best, most innovative software solutions for today's businesses. The selection process is highly competitive, evaluating candidates based on how unique their product is, how well it solves a problem, their achievements, influence, impact on the overall customer experience, and growth metrics. Winning this prestigious award is acknowledgement as an industry leader.  

TMC chose TeamSupport as "Product of the Year" because of its groundbreaking approach to customer support. B2B customer support presents a different set of challenges than B2C. To start, they have to nurture the overall business relationship, while also resolving issues and keeping clients satisfied. This means that customer support has to extend beyond closing tickets and take a big picture view, which most B2C help-desk solutions don't provide. TeamSupport was created to address this gap.

Features include a comprehensive customer database for complete visibility into the historical customer relationship, a collaborative support capability that enables a team effort to resolve issues quickly, a toolkit that provides reps with the solutions they need to ensure prompt and effective service, built-in business intelligence, product and inventory tracking, and seamless integration with a wide range of other B2B solutions, including Salesforce.com, JIRA, Oracle, Zoho, MailChimp, Facebook, Dropbox and more, plus a RESTful API. All these features work together to take B2B companies from reactively managing tickets to proactively meeting customer needs. 

"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TeamSupport with a 2015 Product of the Year Award," said Rich Tehrani, CEO, TMC. "I look forward to continued innovation from them in 2015 and beyond."

The "Product of the Year" award is the latest of many awards TeamSupport has received, including CRM Magazine's "Customer Service Rising Star Award" of 2014, a 2014 Stevie Gold Award for Sales and Customer Service, and others.

The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.

About TeamSupport
TeamSupport based in Dallas, Texas, is a cloud-based collaborative customer support software that enables cooperative customer service and problem solving. Designed to meet the unique needs of B2B customer support workflows, TeamSupport eliminates siloes between customer-facing teams, allowing them to work together to resolve issues faster and monitor the entire customer relationship. With TeamSupport, companies can stop reactively managing tickets and start proactively meeting customers' needs. To learn more about TeamSupport, or to sign up for a free 14-day trial now, visit www.TeamSupport.com.

TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.

For more information about TMC, visit www.tmcnet.com.

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SOURCE TeamSupport

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