DALLAS, July 28, 2015 /PRNewswire/ -- TeamSupport, one of the industry's top B2B help desk and customer service software solutions, today announced the release of a new feature, Customer Insights, that helps support agents form closer connections with customers. Customer Insights automatically adds contact and company data from publicly accessible sources like LinkedIn and business websites, giving agents a more complete picture of their customers.
"Business success is all about building strong relationships, and it helps people connect when they can put a face with a name," said Robert C. Johnson, CEO of TeamSupport. "Customer Insights helps support agents get to know their customers better and form closer relationships by pulling publicly available photos and information into the customer database. It helps agents get a better sense of the person on the other end of the line."
Customer Insights automatically adds the photo and profile by using the contact's LinkedIn profile and incorporates company information such as company logos and business descriptions from the business website. It instantly delivers more information about the customer and contact to agents to help them connect. TeamSupport is designed to help B2B companies manage relationships with individual contacts as well as the overall customer relationship, and Customer Insights delivers information on both individual contacts and businesses to deliver more insight to support agents.
In an economy where the ability to consistently deliver an excellent customer experience is a key success factor, Customer Insights can provide a competitive edge. Learn more about TeamSupport's unique support software at www.teamsupport.com.
TeamSupport, based in Dallas, Texas, is a Web-based help desk and customer service software solutions built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many industry awards, including recently being ranked to CRM Magazine's elite list of 2014 Rising Stars recognizing the industry's most innovative and growing CRM-related software solutions. Learn more about why TeamSupport is one of the best help desk software solutions today and the trusted customer support software provider to prominent business clients worldwide by visiting www.TeamSupport.com.