Technology Trends in BPO Market and Operation BPaaS Industry Strategies for Next Few Years Discussed in 2015 Research Reports

Nov 16, 2015, 11:45 ET from RnR Market Research

PUNE, India, November 16, 2015 /PRNewswire/ --

Strategic Focus Report - Business Process Outsourcing : Technology and market trends and Global Operation Business Process As A Service (BPAAS) Market By Process, by Deployment - Trends & Forecast to 2020 are the 2015 research reports now available with

Complete report on business process outsourcing (BPO) market spread across 33 pages, discussing 10 major companies and supported with 6 tables and 7 figures is now available at .

The rising demand for enterprises to communicate with their customers across the globe and address their queries and concerns, has led to a huge growth in the BPO industry. However, the growth of CRM BPO is now reaching saturation point, vendors are coming up with new and innovative solutions to identify business avenues, implement innovative strategies, and capture new market opportunities. To compound this effect, the pace of change has become blisteringly fast, with traditional outsourcing models being replaced to cater to the current requirements.

With increased focus on extracting maximum value from outsourcing arrangements, enterprises now share a business partnership with their outsourcing vendors, which guarantee a target business outcome for them. Analytics based BPO solutions are steadily gaining popularity among enterprises, helping them to devise well informed business strategies. While data privacy and security concerns continue to be the major hurdles in the growth of the BPO industry, the evolution of robotic process automation and cloud technologies is creating new problems for outsourcing vendors.

The Strategic Focus Report on Business Process Outsourcing analyses the current trends, drivers, and inhibitors impacting the business process outsourcing market. The report outlines the evolution of business process outsourcing, and identifies and assesses the best performing vendors in the market. This report also presents Kable's view of the revenue opportunities in the business process outsourcing market through to 2019, highlighting the market size and growth by technology, geography, sector and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises' investment priorities in the Business Process Outsourcing. This product covers the latest trends in the business process outsourcing market, coupled with insight into the vendor landscape and market size in the business process outsourcing domain.

ADP, Xerox, Accenture, Capita, Convergys, IBM, Experian, Fiserv, Samsung and HP are the major companies mentioned in this business process outsourcing (BPO) market 2015 report available for purchase at .

The second research titled Global Operation Business Process As A Service (BPAAS) MARKET By Process (Order Management as a Service (OMaaS), SCM, Business Process Analytics, Digital Asset Management), by Deployment (Hosted, On-Premise - Trends & Forecast to 2020 says among the regions considered for the market analysis, North America is dominating the global market, mainly owing to the technological advancements in the region, followed by Europe. However, APAC is projected to be the fastest-growing segment in the global operation BPaaS market. North America had the highest ICT expenditure of $1,185,612 million in 2014, followed by Europe, where total ICT expenditure was $1,153,114 million.

As of 2014, the global operation BPaaS is dominated by Accenture, Cognizant, Capgemini, SAP, IBM, and Fujitsu, among others. New product launches, partnerships, acquisitions, and collaborations are the major strategies adopted by the key players to achieve growth in the global operation BPaaS market. Read more at .

Explore more reports on the IT outsourcing market at .

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SOURCE RnR Market Research