TechSee Launches Connectivity Guru Model 2.1: Giving Field Technicians the Visual Clarity to Deliver on Whole-Home Connectivity Guarantees

Deployed at scale, the new model delivers 3D visual/spatial diagnostics, privacy-safe digital twins, and mesh network visibility for field service - no LiDAR required

NEW YORK, July 16, 2025 /PRNewswire/ -- TechSee, the global leader in visual agentic AI, today unveiled Connectivity Guru Model 2.1, its most advanced AI model for whole-home connectivity. First launched in February 2025, Connectivity Guru introduced real-time 3D WiFi heatmaps and visual diagnostics powered by Agentic AI. Now, with Model 2.1, TechSee takes a major leap forward, delivering deep visual spatial insights, mesh network visibility, and seamless workflow integration for field operations.

Already deployed across thousands of technicians at leading telecom providers, Model 2.1 is transforming in-home service delivery with privacy-safe, signal and camera-based diagnostics from popular smartphones. No LiDAR or specialized hardware required.

"Whole home connectivity guarantees have become a strategic imperative for telecom leaders. Customers expect to stay connected, or they lose trust. That trust gap hits your bottom line through churn, repeat visits, and lost upsell opportunities," said Eitan Cohen, CEO and co-founder of TechSee. "Model 2.1 gives field teams the visibility to see and close that gap. As the industry moves from speed to experience, this is how providers generate revenue and protect their subscriber base, and reputation at scale."

Whole-home, guaranteed connectivity has become the new battleground for competition in the telecom industry. With the average home now hosting 17 connected devices - streaming, security, remote work, and smart appliances all competing for bandwidth - customers expect seamless performance everywhere, all the time. But service teams still rely on outdated tools to set up and troubleshoot whole-home WiFi. Teams struggle to capture reliable whole-home WiFi connectivity data at setup or explain why video calls fail in specific rooms. The result: poor visibility, low issue resolution rates, and churn. In fact, up to 45% of wireless customer churn is directly linked to connectivity failures, not price.

Connectivity Guru Model 2.1 allows field technicians to scan subscriber homes using standard Android devices, generate anonymized digital twins of the lived environment, and overlay Wi-Fi signal heatmaps in real-time. This empowers technicians to identify dead zones, pinpoint mesh node handoff issues, and visually show connectivity solutions to customers, improving revenue attach rates, reducing repeat visits and boosting satisfaction.

Connectivity Guru Model 2.1 represents a shift from reactive troubleshooting to proactive service. By generating a clear "connectivity birth certificate" at installation, technicians can immediately demonstrate whole-home WiFi performance - building trust, preventing future issues, and creating a natural opportunity to recommend additional upgrades. It's a smarter way to turn service visits into customer wins. Furthermore, this connectivity birth certificate enables automated job verification for faster close-out processing for field service teams. The birth certificate also serves as a valuable resource, enabling faster WiFi connectivity resolution should the need arise in the future. 

New in this release:

• Camera-based 3D mapping - Works now also on Android devices, no LiDAR needed
  
  
• Anonymized digital twins - Visual heatmaps over simplified home layouts
  
  
• Mesh network visibility - View node-level performance and overlaps
  
  
• Workflow integration - Automatically link job reference information to scans, feed scan results into CRMs and job systems
  
  
• Enterprise-grade privacy - No image storage, built-in consent flows

"This isn't just an AI upgrade - it's a shift in how leading telecoms and smart home providers deliver on their brand promises," Cohen added. "Model 2.1 transforms uncertainty into clarity, and blind spots into visibility, empowering enterprise leaders to deliver on their connectivity promise at scale, and technicians to truly own the customer experience."

About TechSee
TechSee is the leading Agentic AI-powered platform harnessing vision to transform customer service. By enabling businesses to see the problem and solve it effectively, TechSee eliminates friction, reduces costs, and enhances customer satisfaction. Trusted by Fortune 500 companies and industry leaders in telecom, home security, and smart home, our platform delivers seamless, intelligent service experiences at scale. Because when you harness vision, you see the solution.

SOURCE TechSee