TechSee Named a Coolest Vendor in Gartner's Coolest Vendor Innovations in Customer Service and Support

Recognition follows TechSee's 2018 Cool Vendor distinction and 10 industry awards in 2026

NEW YORK, Nov. 2, 2026 /PRNewswire/ -- TechSee, the Visual AI platform for customer service and field operations, today announced it has been named in Gartner's Coolest Vendor Innovations in Customer Service and Support. The designation is new this year, succeeding Gartner's long-running Cool Vendors research. TechSee is one of four companies selected in the customer service category, and the only one among this list that has been previously recognized as a 'Cool Vendor'.

The company was first named a Cool Vendor in Gartner's Cool Vendors in CRM Customer Service and Support report in 2018. Later it was covered in Gartner's Cool Vendors in CRM and Customer Service for 2020 under 'where are they now?' section. It has been mentioned by Gartner in 47 reports, including the most recent Market Guide for Field Service Management.

The recognition adds to a run of 10 awards for TechSee in 2026, including a spot on Fast Company's World's Most Innovative Companies list, Stevie Awards for Sales and Customer Service with Google and NICE, and recognition from the Globee Awards and the Excellence in Customer Service Awards, among others.

"This recognition proves that service has to be visual to keep up with how complicated the connected home has become," said Eitan Cohen, CEO and Co-founder of TechSee. "We are building toward a future where every device in someone's home, from a router to a smart lock, can be seen and understood by AI in real time. That is where this industry is headed, and we are proud of leading this category."

TechSee's platform is used by Fortune 500 companies across telecom, home security, and smart home to help customer service teams resolve the complex issues that voice and text AI alone cannot handle. The company holds 11 patents spanning computer vision, spatial AI, and multimodal AI. Earlier this year, TechSee reported how Connectivity Guru, its spatial AI solution for resolving home network issues, delivers measurable ROI for telecom providers, and is now used by thousands of technicians that resolve more issues and generate more upsells onsite.

About TechSee
TechSee is the leading Visual AI-powered platform harnessing vision to transform customer service. By enabling businesses to see the problem and solve it effectively, TechSee eliminates friction, reduces costs, and enhances customer satisfaction. Trusted by Fortune 500 companies and industry leaders in telecom, home security, and smart home, our platform delivers seamless, intelligent service experiences at scale. For more information, visit www.techsee.com.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and COOLEST VENDOR is a trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

SOURCE TechSee