Temkin Group Announces 2013 Customer Experience Excellence Award Winners

WABAN, Mass., Dec. 10, 2013 /PRNewswire/ -- Temkin Group, a leading market research and consulting firm that helps organizations accelerate customer experience transformation, announces the winners and finalists of its 2013 Customer Experience Excellence (CxE) Awards.

The five winners of Temkin Group's 2013 CxE Award are AIG Asia Pacific, Cisco, EMC, Intuit, and Oracle. In addition to the winners, the following six organizations were also selected as finalists for the award: Adobe, Cox Communications, Findel Education Resources, Fiserv, Rackspace, and UMB Bank.

Organizations submitted nominations for the CxE Awards during October and November 2013 and these submissions were judged based on three criteria: customer experience transformation efforts, business and customer results, and sustainability.

The CxE Awards were judged by five noted customer experience experts: Shep Hyken (Author and Chief Amazement Officer of Shepard Presentations), Ingrid Lindberg (Customer Experience Officer of Prime Therapeutics), Aimee Lucas (CX Transformist & Vice President of Temkin Group), Bruce Temkin (CX Transformist & Managing Partner of Temkin Group), and Bob Thompson (CEO and Editor-in-Chief of CustomerThink).

"The winners and finalists were impressive, beating out a tough group of nominees this year," states Bruce Temkin. He goes on to say, "It's great to see how different companies are building sustainable customer experience practices."

Here are highlights of the winners' customer experience efforts:

• As they undergo an expansive service culture transformation, AIG Asia Pacific's FEEL GOOD message has turned its leaders and employees into enthusiastic supporters of customer experience.
• Cisco's Ease of Doing Business (EoDB) philosophy inspires innovative and meaningful solutions that simplify complex issues for their customers.
• The dedicated TCE team at EMC recently enhanced its Total Customer Experience Program (TCE) by fine-tuning their data-driven approach to improving their customer and partner experience.
• Intuit helps their customers save time and grow their businesses by continually improving their processes, services, and support to anticipate the needs of their customers.
• Oracle's customer experience initiatives are founded upon a comprehensive understanding of their customers' interactions and experiences with the company.

This is the second year of the CxE Awards. Last year's winners of Temkin Group's CxE Awards were EMC, Fidelity Investments, Oklahoma City Thunder, Safelite AutoGlass, and Sovereign Assurance of New Zealand.

For more information about the winners and the CxE Awards, visit the Customer Experience Matters blog, at ExperienceMatters.wordpress.com.

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email.

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters® (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.

Customer experience matters is a registered trademark of Temkin Group.

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SOURCE Temkin Group