FOUNTAIN VALLEY, Calif., April 22, 2015 /PRNewswire/ -- Texoma Hyundai in Sherman, Texas, ranked No. 1 in service customer satisfaction in the United States for 2014, besting more than 820 Hyundai dealerships. This marks the second year in a row that Texoma Hyundai was the national champion.
Awarded to Texoma Hyundai for meeting and exceeding customer expectations, Hyundai's distinction for customer satisfaction is given to the dealership that performs the best in the Hyundai Service Index (HSI) study. Derived from surveys of customers who had their Hyundai vehicle serviced in 2014, the HSI study allows dealerships to identify trends, run reports and analyze cumulative customer satisfaction scores across its business and among individual employees.
"We are proud of the service department at Texoma and its longstanding commitment to their customers. Accomplishing back-to-back wins is a rare feat," said Frank Ferrara, executive vice president of customer satisfaction, Hyundai Motor America. "Service customer satisfaction is very important to Hyundai, and we cannot build our reputation without the support of our local dealers. Receiving first-rate treatment throughout the life of their Hyundai vehicle is what our customers expect."
Out of 1,000 points Texoma Hyundai scored:
- Overall Hyundai Service Index – 980
- Service Initiation – 984
- Service Advisor – 989
- Service Facility – 971
- Vehicle Pickup – 983
- Service Quality – 974
Hyundai Dealers and Dealerships Honored for 2014:
- No. 1 Dealer in the Nation – Texoma Hyundai of Texas
- No. 1 Dealer in Hyundai's Central Region – Ray Skillman Southside Hyundai of Indiana
- No. 1 Dealer in Hyundai's Eastern Region – Lancaster Hyundai of Pennsylvania
- No. 1 Dealer in Hyundai's South Central Region – James Wood Hyundai of Texas
- No. 1 Dealer in Hyundai's Southern Region – Bob Mayberry Hyundai of North Carolina
- No. 1 Dealer in Hyundai's Western Region – Winn Hyundai of Santa Maria, California
HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 820 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle limited warranty, Hyundai's 10-year/100,000-mile powertrain limited warranty and five years of complimentary Roadside Assistance. Hyundai Blue Link Connected Care provides owners of Hyundai models equipped with the Blue Link telematics system with proactive safety and car care services complimentary for one year with enrollment. These services include Automatic Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and in-vehicle service scheduling.
For more details on Hyundai Assurance, please visit www.HyundaiAssurance.com
SOURCE Hyundai Motor America